Acura for Sale in Hackettstown, NJ

I typically hate the car buying experience because of the pressure and "additional costs" that seem to appear at the end. but this was one of the best experiences ever. Frankie, Pete and Michael were all fabulous. There was no pressure and Frankie worked with me through the process. Pete went over the features of the car in great detail and Michael had all of my paperwork ready when I got there. Everyone was a pleasure work with. I plan to be a customer for a long time! I love my new car!

Had a great experience of buying a car at Open Road Mazda. Mike wadhwa , the used car manager was super helpful and treat me very well. Made sure i got the best deal and that my car was clean before i left. The General manager was wonderful as well making sure i understood everything about my deal. Thanks again for making purchasing a car easy! Definitely recommend buying a vehicle here!

11/18, After many visits to other dealerships, I finally found a Bill Vince's "internet preowned SUV" my visit there was welcomed by Domenick Cirianni , he turned out to be the " BEST of salesmen" in my pursuit of a purchase. My purchase turned out to be a very smooth experience. I can only hope that all car salespersons will one day follow his lead. Vic

Thanks to Mikhail who always makes it a smooth and easy experience when I get a new car. I am very happy with the car and the customer service I received. This is my 6th Acura.

Henry was awesome. He made it easy and is a snazzy dresser.

Marvin is the man for excellent customer service. He promptly attended to my need and addressed all of my concerns. Lou was also exceptional in his assisting me with acquiring extended warranties on my used vehicle.

Made offer over internet. Put down small deposit. Would purchase pending test drive. Was done in less than an hour.(counting test drive). Joe was the salesman I worked with. Very conscientious.

Adam, Gregg, Ryan and the rest of the team at Star really put in time and effort to make me happy in the truck I wanted, with a rate, payment, and ext warranty that I expected. This is my 5th vehicle from Star, and I will continue to deal there, as well as send my friends.

This is my 4th Acura MDX with Rich and 8th with Spring Field Acura. I keep on coming back here for great service and good prices, especially due to very good people like Rich

??? Exceed Customer Service expectations! I had an extraordinary experience with Springfield Acura in purchasing my first company car. In the process, I had the pleasure of working with Luis, Bill and Greg (Finance). I never thought buying a car from the dealership could be so pleasant. I always hear horror stories but my experience was a dream come true. From the first time I spoke to Luis, I knew I made the right decision. He was always so reassuring and kept my mind at ease throughout process. Luis never failed to keep me posted. Luis and Bill really did the impossible to get me the specific car I wanted. It was challenging for them to get the car, but with their effort and determination they made it possible. Luis even worked on his days off. If that isn???t dedicate customer service, than I don???t know what is. When I arrived at the dealership, the vehicle I had talked about so eagerly was waiting to go home with me! Bill and Luis inspected every inch of the car before handing me the keys. They let me see the car in the mechanic area, this demonstrated trust and honor for me as a customer. As a first time buyer, I was treated above and beyond than expected. I was offered me a fair price considering the exclusiveness of my car. Bill explained how he arrived at his decision, and Luis showed me the technology in my new car. He was patient, thorough and compassionate. Greg (Finance) was equally patient with me in determining exact down payment and deal flow items, like payment, term, warranty etc. At this point, I was more than impressed, never once feeling like I was "being sold". Greg was honest and straight to the point. This was a very easy process. Where this team really earned my outstanding rating was after my purchase. Luis followed-up to make sure the car was exactly what I expected. I did not feel forgotten. Where they could have simply not called me or cared afterwards, they didn't. They truly do care about each customers that walks in the door. This is not only admirable, buy inspiring. Bill, Luis and Greg are the most honorable, easiest men I have ever transacted with. My boss and I will definitely send our future marketing employees to Springfield Acura without hesitation.

This was my first experience with Springfield Acura and I was pleased with it overall. Salesperson, Richard Passanati was very informative and helpful. I did not feel pressured. Pleasant experience leasing from them.

Bought Acura MDX Advanced Entertainment package.Very disappointed with the service ! Especially, with the service of sales agent. Had an issue with my number plate. I haven't received my number plate even after 5 days of temporary plate has been expired. Contacted the sales agent "Richard" few times, his response was very unprofessional. Event he didn't bother to answer my call and didn't reply my voice mail. During last conversation he told me "NOT TO CALL HIM ANYMORE". Of course, I had to call him. He was the sales person. He is responsible for all the customer request and needs. And he took the customer review card filled up in front of him almost forcefully to give him good rating, which is also unprofessional. Very unhappy with his service and will not recommend to take service from him.

Bought Acura MDX Advanced Entertainment package.Very disappointed with the service ! Especially, with the service of sales agent. Had an issue with my number plate. I haven't received my number plate even after 5 days of temporary plate has been expired. Contacted the sales agent "Richard" few times, his response was very unprofessional. Event he didn't bother to answer my call and didn't reply my voice mail. During last conversation he told me "NOT TO CALL HIM ANYMORE". Of course, I had to call him. He was the sales person. He is responsible for all the customer request and needs. And he took the customer review card filled up in front of him almost forcefully to give him good rating, which is also unprofessional. Very unhappy with his service and will not recommend to take service from him.

Rich Passananti did another great job. His demeanor and personality makes it so easy to buy or lease a car. Actually, everyone. At Springfield Acura make you feel at home.

Great experience, Jean Brea provide great service, I went in for a Tlx and drove out with what I wanted at a great price. Thanks, again!

I have leased many cars and this by far was the easiest and friendliest leasing process. I would recommend Jean Brea for your next lease or purchase.

Very good customer service. Friendly helpful dealer. I will definitely be returning to purchase another vehicle in the future. Highly recommend dealership took the stress out of car buying.

Great Dealer and Service Dept....one happy customer!

Absolute awesome experience. My salesman Chris Weaver was extremely knowledgeable and not pushy at all. I did financing through BMW and Patrick was wonderful. Everyone was super nice and helpful. Not to mention they had the best pricing around.

Always a great experience dealing with salesmen at Wayne Acura. I just recently purchased an Acura RDX and I’m extremely excited about my new car! I especially would like to mention our salesman, Pedro Diaz, who is very friendly and extremely helpful. He often calls to see if we have any questions or concerns about my new car! He made sure we got everything you needed! I intend to stay with Wayne Acura in the future.