Sales team is awesome.. service & repairs is awful
by NIKHIL DIXIT from WOODINVILLE
November 9, 2018
Oh the service shop really needs to improve. I bought a new xc90 2018 from sandberg volvo; it was a loaner and interiors were smelling bad. Sales guys promised that car will be detailed and there would not be any trace of foul smell. I took the delivery on 10/10/2018 and that foul smell was replaced by another smell that kept giving me migrane. I went back to sandberg and they worked on that odor to replace it with another bad odor that didnt give me migrane but my wife wouldnt sit in the car or take it out with her friends feeling ashamed of that odor. It has been almost a month now and sandberg has still not resolved it. I love the car but find volvo service totally unacceptable. would not recommend others. Such a fine car but poor volvo service is doing a favor to its competition.
As always, the service and the experience was excellent. Professional and personable staff with a dedication to excellence. The automobiles are fantastic; however, the staff makes the difference in why we have selected Doug's Cadillac over other dealerships. From the owner to the support staff, this dealership is excellent. We have leased cars from Doug's for many years.
We picked up our car tonight! The process was a little complicated but they made it seamless. They were very accommodating and helped us to achieve the purchase of our new car. The car was detailed and very clean when we picked it up. They were very informative and we felt like we had all the information we needed to complete the transaction. We would recommend them! Kathy and Joe Marino
Pleasant car shopping experience with Steve Lewis.
by Tina from Woodinville, Wa
November 25, 2018
We appreciate the time and patience that Steve Lewis gave us while selecting a car at Elliott Bay Motors. Unfortunately I have some disabilities that makes car shopping a bit more challenging. Steve was very patient , and accommodating during the whole process. I never felt rushed or pressured. Thank you again Steve for all your help.
Josh guided me through the process of buying a CX5. His knowledge of the car and the range of options was excellent and his patience was endless. He was really busy on a Saturday with a lot of customers but he gave me all the time I needed and provided all the information I asked for and a whole lot more. His professionalism was a real contrast with some sales people at rival dealerships.
Friendly, fair pricing and no pressure. I test drove on my own and there was no urgency to buy. I worked with Frank. We negotiated over the phone, took less than 10 mins, and Frank had my paperwork ready upon arriving and took less than 15 mins to sign. Unfortunately, after taking the 2015 A4 premium plus with manual transmission home, the pedals gave me issues with my knees. I talked to Frank and Stu (owner), both gave me a fair price to return to A4 for another purchase. These guys are classy salesmen. Again, their pricing is fair and there is no pressure to buy.
My car was overheating on my way to work, and I managed to get to BMW Bellevue. They got my car into the service line, quickly diagnosed and discussed my options, and repaired effectively at a fair price. Recommended.
Last week I bought a used car in this company. When I go home. But company didn't give me to take the car because I no full insurance. This time that dealer go home. I don't know to do.but this time that guy is NeIL Ligam to help me. He is very good guy and very good service.
Great service. Everyone was really friendly and easy to work with. We drove from Sunnyside Wa for the car and it was well worth the drive. Car was exactly what they said and what we wanted. Definitely will do business with them again in the future.
Ask for Dane. If you tell him Chris sent you, he will laugh - because truth be told I am not a typical customer and I ran him through the ringer buying my GT plugin hybrid Outlander. Although born here, Dane spent a lot of time on the East Coast and thus comes across as an East Coast "car salesman" EXCEPT for some critical differences:
1) He not only knows what he's talking about when describing these amazing hybrid 4x4s but knows when there is something he does not know....and is thus open to learning more from customers. He also fully admits the cars shortcomings. It is easy to underestimate how critical this is in a salesperson when one is considering such a huge purchase.
2) Honesty and trust lead to successful deals. They also lead to successful after-sales relationships. No matter the issue, Dane - and by extension Younkers - was there months after the sale was completed. Every time I return - even for merely getting the license plates attached or asking weird questions - Dane answered back immediately, politely and enthusiastically. "Car salesperson" is not an easy job. They don't make much $ and are some of the most maligned workers in this country. They work long hours and put up with customers suspicious of them before even meeting them. Dane handled that role very well. He's a "real" person who I found easy to trust and the kind of guy you could call a friend after the deal. The overall experience at Younkers was very laid back, easy and commendable.
Great car buying experience with Dane. My daughter and I drove out of our way and it was well worth it. Dane and the whole team, Deborah in financing, and the service crew all made the process quick and easy. They worked out a great deal for us. Contact Dane he will take care of you.
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