Began with service dept - we also purchased - happy
December 3, 2018
We live about 1/2 way between 4 different Honda dealerships. Not happy with the service department at one, so we decided to try Bradenton. Needed service for our Element, Honda should have NEVER stopped manufacturing them! First phone call to service department was professional, informative, and helpful. We were greeted promptly at our appointment time. Andrew, service rep listened and was attentive to detail. Enterprise Car rental pickup was more than prompt, thank you. While mechanics were working on our airbag recall and 1 other minor item, they promptly called us about another issue they found that needed to be rectified. My immediate reaction was they were trying to increase the bill, but I was very pleased to find out that my husband had indeed been having issues with the transmission occasionally/inconsistently so a valve really did need to be replaced - he just forgot to tell service writer about it. Services all completed promptly, earlier than expected. They were happy that because of our service experience we decided to test drive a new Honda vehicle while we were there. Not quite ready to purchase a new vehicle, the sales rep Dave was very patient, attentive to details, and helped us figure out which vehicles (we chose to drive 2) would fit our criteria. We told that to 3 other dealership sales reps that day (we were test driving 4 different vehicles) that we would not be purchasing that day. Dave listened, no hard sell, no pressure, no rush, answered all our questions. So instead of waiting another month, because of the overall experience with the dealership we decided to go ahead and buy since the vehicle met all our criteria. We felt the final sale negotiations went well - none of that "back & forth" between sales rep and manager making you sit at a desk just "waiting", wasting time. The manager stopped what he was doing and came over to talk to us directly. I'm a bottom line person - he listened & worked well with that & in a matter of a couple minutes (maybe not that long) came to a mutual agreement. The only thing I would have changed would be the way the extended warranty was approached. PLEASE KNOW the other rep who presented it was very professional, listened, was not high pressure but he did not realize we already told both sales rep & manager we do not purchase extended warranties. It was getting late and I just wished that that particular process was included before the initial final purchase agreement was finalized with Gabe. I realize it (the order of sales process) might work for most folks, especially those financing, just did not work for me. Again, NOT any of the staff or management's fault whatsoever, I will be recommending all of them - hence reason I'm writing this now. Being a bottom line person I thought we were there before they were. We're happy.