I found a car I was looking for online that was here....The problem was I was over 400 miles away. I spoke to Don about the vehicle & it was still available. A less than a week later I flew in went straight to Baldwin's. Even though Don was busy with another customer he made sure I was comfortable by giving me water & waiting inside where it was air conditioned. He finally had a chance to get the car I was interested in. The car looked great & Don let me take it for a test drive and the rest is history.... I drove back in a new used car.... My only gripe is, I had to walk to the bank in 90+ degree weather.... Lucky it was a couple blocks away.
No complaints, all praise and compliments! I admire carmax business model, and them having a no negotiation rule is a beautiful thing. Ray was my consultant and we sold our 2012 forte to buy an suv. Message me if you have any questions and I will answer them.
The sales staff were professional, curtious and helpful through the whole process. We felt like we got the car we wanted at the price we were willing to pay. Win Win for all. Would definitely refer and recommend them to anyone looking to a car.
Damien is so great! He always has a smile and keeps me updated on everything happening with my vehicle. The entire process is so carefree I will only use Audi for all my service needs. I really appreciate that I frequently get a loaner equivalent so That my day isn???t high jacked. And if for some reason they don???t have one, they call me an Uber. It just doesn???t get better than that.
Purchase of new vehicle and service of old vehicle.
by RSHRNNDZ from DealerRater.com
December 4, 2018
Alex Sovren was excellent at providing customer service and information about the 2019 Audi A6. He was professional, calm, and friendly. He spent a good amount of time with me going over the features in the car after I purchased it and made sure my phone was synched and my securty system and features were set up.
Brought my SQ5 in to get the windows which weren???t working figured out and a slight vibration on the passenger side door with music. They once again nailed it out of the park by figuring out the issues quickly and remedying them. Haven???t been an unhappy customer here yet and Damien continues to be a great rep for Audi San Diego. No bad words for their team!
I???ve had luxury cars before - but Audi San Diego is on an entirely different level. They made every effort to make the car buying experience simple and painless. They were very accommodating and understanding even after my wife changed her mind (a couple of time) on what car she wanted. I am now an Audi San Diego fan fir life.
I had the car I wanted transferred in and from start to end they kept me informed. The waiting period was a bit of a bummer, but knowing that my car was arriving made it worth the wait. Ryan was super he completed the transaction and put us in good hands. We had a minor defect with the windows but Ryan made sure it was taken care of . Overall we were quite pleased. We're definitely getting a second car with them .
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