My best friend lives in Reno
November 6, 2018
My best friend lives in Reno and she is always looking at new cars – she needs a newer one. She would look more often and more seriously but she is so uncomfortable dealing with the high pressure salespeople and the dealerships they work for. For that reason we went new car shopping together. I went along to give her more confidence and look out for her interests. Mercedes Benz was #1 on her list but she still felt intimidated. We were very pleasantly surprised to find how fast, friendly, and professional everyone was in helping us get a great price on a new Mercedes! Tom Diefendorf answered all our questions and made us feel at ease. He was intent on making sure we were treated like royalty and we certainly were impressed with his knowledge and enthusiasm for Mercedes Benz, AutoNation and the dealership. Our sales Associate, Scott Ratfield, was great! As usual, my friend dreaded dealing with Finance. But, dealing with the Finance Manager was an unbelievably pleasant process, My best friend has purchased new BMW's, a Lexus, and an Audi in this area and NEVER has she been treated so well until today. Tom Diefendorf and his team made this experience very simple and easy. She will be continuing to do business with Mercedes-Benz of Reno in the future, as well as we will be recommending Tom Diefendorf and Mercedes-Benz of Reno to all of our friends and family. Thank you for making our day a huge success!!