Very efficient, smart team, entire experience was great!
by adih123 from DealerRater.com
December 3, 2018
Experience was more than I could ask for. Mike Boden was on point and a great partner in getting me into the car I wanted. The premises are very welcoming and the staff courteous and very helpful. Highly recommend this dealership.
Aaron went beyond his duty to help me purchase my dream car. His friendliness and calm personality is a winner. He took the time to show me all the features of the car and in fact followed up via phone calls a few times to make sure things were ok after the purchase. He is keeper!!
All was fine but never get the inspection reset from computer cause I don???t do oil change on dealer, even we spend so much money on every service we need and I service the car few times in the past, where is the courtesy ?
I recently purchased a pre-owned Audi from Town Audi. There was a miscommunication about some work that would be done before I picked up the car. Janet Feliciano, the general manager, gave me the benefit of the doubt and at her expense made sure I was 100 percent satisfied. You don't see that sort of thing so much these days and it really made a big difference to me, couldn't be happier with my experience
My husband and I had a wonderful experience at Open Road Volkswagen from start to finish. It was the first time we had decided to lease a car in over 10 years, so naturally we had a handful of questions & some uncertainty in terms of what we were looking for. We worked with Jeff Isaac-Hodge, and he could not have been more helpful & attentive to our needs. Jeff is extremely knowledgable about the VW brand, and he patiently took us out on a few different test drives until we finally decided to go with the 2018 Jetta SE. Once we made our choice, Jeff made the check out process totally seamless for us, which I very much appreciated since I can be impatient when it comes to closing out a deal. I would 100% recommend this dealership to anyone thinking of buying or leasing a new car!
I took the 1 hour trip to this dealership on 11/24/18 after doing hours worth of research on the one, specific vehicle that I was looking for (2014 Mercedes-Benz GL 550) with them having one in stock. Finding this specific vehicle for sale is extremely rare as I only located approximately 20 within a 500 mile radius. I completed an online information request the day before and within minutes of sending same I was contacted by phone by brand specialist, Stephen Dorn. Mr. Dorn confirmed that the vehicle was in stock and available for viewing and a test ride. Considering that this vehicle was the exact year, color, had all the options desired, and its general new appearance and what I would consider very fairly, competitively priced and I made the appointment to view same immediately the next day. Upon arrival, Mr. Dorn retrieved the vehicle and it was exactly as described. It appeared to be in like-new condition and didn't take long for me to agree to purchase it. Mr. Dorn was extremely professional and courteous throughout the process. I then secured financing through Barry Crincoli on site. I've owned many vehicles but this is by far the one that I have been most excited to own! Thanks to Stephen and Barry for making it happen!!
Hello Car Buys... I recently purchased a Used Vehicle from Bell Audi and my experience with the dealership, and more importantly my salesman Slavik Cucosh was extremely good. The guy went above and beyond to help me and that was for a Used Car. I can only imagine the service he would provide if a New Audi was on the line! If you're in the market for a New Audi or Used car on their lot, do yourself a favor and go see Slavik. Tell him the VW Jetta guy sent you.
After going to 5 different dealerships and getting the run around it was freshing to go to a dealership and dealt with straight up individuals. Aubrey was my sales rep and he guide me thru the process seamlessly. I had several concerns with the vehicle and it was great to have someone put your mind at easy. Barry was the finance manager that I dealt with who did a great job explaining ever document that needed to be signed and gave me advice as it relates to my credit. I had the pleasure of also meeting the General Manger who was extremely welcoming. My only criticism is that the process and wait time was long. I was sitting and staring into the air a few times but overall an amazing experience
Excellent customer service and support throughout the entire buying process. I would highly recommend Ryan Schmidt and Sulu Peiris at Bell Audi. Their passion for customer service is without question. I look forward to working them again for my next Audi purchase. Keep up the good work guys!!
Ryan did a wonderful job locating a new Q5 Prem Plus Tech for my wife and gave us an unbelievable price. He beat everyone hands down. Clarence finished up the deal quickly and efficiently and we were off with the new car in no time at all. Clarence is truly a professional. Friendly and accommodating. I will be going back when my A6 comes due. Thanks again Clarence and Ryan. We couldn???t be happier.
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