What a great dealership. My first car purchase and Craig was very nice. He took his time with me. I left with a 2009 Kia spectra. I will tell all my friends.
Plenty of small things going wrong
by Baltijoey from Phoenix, AZ
January 13, 2019
The car still ran but would have a bunch of smaller issues that became annoying. Windows wouldn’t work, headlights that were supposed to move with the direction of the vehicle froze up, radio went haywire, would feel an unnecessarily high rev when beginning to accelerate. Was very comfortable to drive in though
The service department were awesome. Very friendly. Kevin helped me get right in for an oil change. I thank you very much, and appreciate the help
So far so good.
by Griff from New Port Richey, FL
December 27, 2018
We lost two vehicles to Hurricane Erma in 2017, a F-150 and an Audi A4.
In need of a new vehicle we opted for a Certified 2016 Audi Q5 Premium Plus. The performance is not as good as the A4, but the Q5 is more useful, since we have only one vehicle instead of two. The Q5 had 23000 miles, and came with 6 yr 100,000 mi extended warranty. We have had for over a year and all is well we have no problems, save for the 35,000 mi service and 2 recall repairs.
Alex M. made my buying experience a happy one! I hate shopping for cars. I bought my last car from him as well...No pressure... just a wonderful gentleman sharing knowledge and trying to meet my needs! It's not just about buying a car, it's about the customer service following the sale! Alex is always there for me...I am not real good at using all these new whistles and bells and have stopped in many times for guidance! After my oil change, Tony, a service advisor, sat in my car and explained things I did not understand as well! This dealership is a welcoming place! No pressure...Just lots of integrity and a sincere care about people! The staff is wonderful...Best wishes for much continued success Buffalo Audi! I love my Audi 4!
I Loved the car but was not happy with the tires
by LINDA “ZUMBA” from Long Island New York
January 20, 2019
Car meet some of my needs but felt the technology was not that clear to understand. And the tires on the car were high profile and spent a lot of money on them were I needed a new one
Our service could not have gone better. From dropping our vehicle off to picking it up after our service. Friendly and knowledgeable staff throughout the entire process.
Best performance handling car I’ve owned
by C-cubed from Greensboro
January 27, 2019
The 2016 Audi S5 3.0L 333hp sports car with its AWD handles the Blueridge Parkway like a fine German custom made glove. Its interior cockpit is intuitively designed for the driver, the only thing missing is a HUD* for total driver focus... When driving at the recommended Parkway speed the full sunroof provides panaramic views allowing the required dose of vitamin D. Incredible Bang & Olufsen sound system. *Heads Up Display.
I can’t say enough about this dealership so I’ll make it simple. West Herr is TOP NOTCH! Great staff, facilities, customer service, selection and prices. I worked with Chris Nash in sales, who was very knowledgeable and personable. They got me a great deal on a 2018 Pathfinder. I will definitely be referring people to West Herr and will be back again for my next vehicle.
by Roderick from Ft Polk, la
January 4, 2019
Very reliable vehicle. Car is truly in a class of its own. I enjoy my 2018 Audi A6. Highly recommend everyone get one or at least test drive this beautiful vehicle.
Mike was a really helpful salesperson and
a credit to West Herr Sales & Service.
The process was almost painless and amazingly quick.
I admit I’m prejudiced as we have purchased or leased the last 7 cars we have thru West Herr!
Best purchase and dealership imaginable.
by DutchOpie from Denver, Colorado
January 3, 2019
This car, dealership and total value and experience far exceeded any other level I thought possible. The car is more than I expected. It preforms like a symphony. This is truly a driving experience that dreams are made of.
Matthew Hall was excellent and the facility was very welcoming!
Most luxurious sedan I’ve owned!
by KittyKat from Fresno, LA
August 22, 2018
I have had more than one AUDI, but by far the A6 was one of the best cars I’ve ever owned. It’s sleek, fast, really luxurious inside. It had plenty of room in back seat, huge trunk. All around A+. I’d buy one again in a second.
This is a update for my 7/13 /17 review for service. I returned for my service appointment on 7/18/17, a courtesy vehicle was waiting for me as I arrived. I was notified within a few hours my vehicles problem had been corrected and was ready. The service manager Aaron and his staff handled the situation in a courteous and professional manner. I will be returning for any future vehicle service and highly recommend Schmitt's Audi Volkswagen.
Pretty car but
by Anna from Pasadena Maryland
January 11, 2019
I bought a 2016 A3 convertible premium plus package. While it is very stylish and pretty car. Inside there is no voice activation and Siri on apple phones gets shut off every time phone syncs to car . Also no power seats. It was A pricey car for the little options you get. Performance and style are the two big winners with this car.
Easiest new car purchase I ever had. Got a great deal on my trade-in and a very fair price on my new Murano. Never once felt like I was being taken advantage of. Mike Foster was very knowledgeable and a pleasure to deal with. I made the right choice going to West Herr Nissan of Williamsville.
Luxury meets sport
by kdotvision from houston
January 3, 2019
This Car is for those who like the look of a luxury car but the feel of a sporty car.
My model is the blacked out Sline and I love it. I recently purchased it about 3 days ago and couldnt be happier!
Have been very happy with the service at Schmitt's
Luxury feel, sports-car drive, elegant cockpit
by todda from Boca Raton, FL
January 22, 2019
A dream to drive. The cockpit is one of the best-laid out, most comfortable, elegant looking, and intelligently engineered. The drive is as smooth as you expect from a high-end luxury car but handles like a sports car. Can't comment on long-term reliability yet, but can say it is beyond a pleasure to drive.
I drove in from out of town to Audi Rochester to test drive a pre-owned A6 and S5 after doing the same at a local dealer. I had no intention of purchasing that day but ended up making a return trip that evening to pick up a pristine 2016 A6 due to the hassle-free buying experience. David's knowledge and thoroughness throughout the entire process was very impressive, as was his follow-up with my questions the next day. I will certainly make the trip again when I'm ready for my next Audi!
I LOVE driving this car
by prycem from Fair Lawn, NJ
April 23, 2018
Its comfortable and a GREAT Drive! I bought this from DCH Millburn. It was wonderful experience. The Audi A5 Quattro with a 6 speed manual transmission is a great machine.
Our sales person, Isaac Elliott, was very knowledgeable, willing to answer all her questions, and patient. We got a good price and are very pleased with the entire experience. We would recommend Garber and Isaac.
Audi A4 Unmatched Quality
by ARWilliams from San Bernardino, CA
January 29, 2019
I purchased my Audi A4 used with 93,000 miles on it. This car met all my needs. Although the car was used, it performs well due to proper maintenance and drives like new.
A few months back I contacted David McAloose inquiring about a used S7. At the time David said there were none available. But David said he would inform me if one becomes available. I was driving a 2013 S6 so I wasn't in a big hurry. I did purchase the S6 from David and had a great experience which is why I contacted him again for my next car buying experience. On a Saturday morning a few weeks back David emailed and said we just got a 2016 S7 in. He gave me the specs and 3 hours later I was at the dealership. Feel in love with the S7 (hard to believe because I loved my S6). In a situation like this the dealer really has the upper hand. They know I want the car and could play hard ball. But not David or Garber Automotive. In the end I had my end goals around car price and trade-in and ended up really happy with where we landed. That says a lot about Garber and David. I will most definitely make my next car purchase with David. In addition to my car buying experience Garber's Service department is the best around. I've owned many cars and worked with many service departments over the years and Garber Audi out of Rochester is the best around. I actually look forward to those appointments. Thanks David for a great car buying experience.
Blast to drive
by E77 from DES MOINES
January 7, 2019
Fun to drive, very responsive,outstanding handling, sharp design, voice controls and virtual cockpit are industry leading. Layout of controls on steering wheel very easy to use and laid out perfectly
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