I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
The team at Exclusive Automotive Group (Charles, Regina, and Medhi) were professional, courteous, and thorough. They expedited my purchase and followed up to make sure everything was as I would expect it to be. Excellent experience ! Thank you to everyone who helped make this purchase a great experience.
Tate was absolutely amazing. I met him the second time going into Exclusive Automotive Group/ Aston Martin / Bentley. He showed me the Rapide S they had which was beautiful. He did not pressure me at all to buy and was very courteous. The experience with him and the car left an impression so I returned again to see about purchasing the vehicle. Tate was very accommodating and thorough in explaining everything to me. The process was luxury at it's finest. I recommend this dealership and Tate of course. He was responsive to my texts when I had questions without hesitation.
CLASS ACT! I had the pleasure of working with Tate to purchase my BMW. Exclusive Automotive makes the experience seamless. I was in and out, deal done, in less than an hour. Their Customer Service is above and beyond. Tate made the deal and Mehdi sealed the deal. Regina added the personal touch by not only going over the features in my car, but personally removing my belongings from my trade. I would definitely recommend Exclusive Automotive to anyone in the market to purchase a car.
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