Great Car buying Experience from a tough consumer
November 5, 2018
I originally started visiting this dealership for servicing my 2005 BMW X5 since 2014. Their maintenance packages are actually a bargain compared to other local mechanic shops and they always gave me great diagnostics so i knew what to expect down the road which allows me to price shop for services elsewhere ahead of time, plus they offer free car washes (M-Sat) and I've never had a problem with their customer services. I hit about 159000 miles on my X5 last week and was thinking about finally trading it in on a newer model. I expected to pay extra for buying a newer BMW from a BMW dealer versus a private party or boutique used car lot. I was wrong. I shopped online and couldn't find a better deal anywhere (from any type of dealer) I also looked at Mercedes and actually went across the highway to the Mercedes dealership and looked at their used 2014 cars. I was so unhappy with Mercedes of Temecula (Fletcher Jones) that I just had to tell everyone I know about how awful that dealership was to me. However I also visited four other different car dealerships in the area and still no one even came close to what BMW of Murrieta offered me. Since I already had built a relationship with BMW of Murrieta by having my old X5 serviced there, it just made my car buying decision that much more less stressful. I'm a very tough hard to please buyer. I'm one of those customers that has to test drive cars more than once and then home to go online and do research and read expert versus consumer reviews then quiz the salesperson and then go back and ask more questions then go to other dealerships armed with knowledge and drill them on prices. After contacting 8 other BMW dealerships and visiting three of them it was hands down that BMW of Murrieta offered the best overall value and car buying experience. BMW of Murrieta gave me Double for my trade-in compared to what Mercedes of Temecula offered and I got exactly ten percent lower interest rate compared to that Mercedes dealership quoted me... Wow! you read it correctly.... Mercedes quoted me 12.9% for 72 months and they shopped my credit to 4 different banks which made me upset because now I have unnecessary credit inquiries.. I was able to purchase my 2014 X1 Ultimate Package with very low miles still under original bumper to bumper warranty along with original zero maintenance program term for $2000 less compared to other BMW dealerships online quotes for the same make, year and package, and I got 2.12% financing for only 5 years and got double for my trade-in that no other dealership even came close too. Thanks Chad my service tech for pass 2 years, thank you CJ (front reception) for always making sure I'm taking care of. Thank you Carl and David my internet Sales team for their patience and determination and finally special thanks to Rick (sales mgr) for making my deal happen. He had all the right answers so I couldn't walk away. Way to go!