While driving to St Louis for a 2 day meeting meeting, I got a diagnostic warning on the car. Made it (in panic mode) the last 12 miles to my hotel and called the closest BMW dealer just before closing time. I wanted to have the car towed over to the service dept. I was told the service dept was really backed up and to call back when they opened tomorrow morning. When I called back at 7AM, I got Patti Kupfer. She said send it on over and she'd get it looked at and see what they could do. She called back later that day and told me the problem and said the parts were in stock and she thought they could get it finished by the time my meeting was over. True to her word the car was ready as promised! Great service!
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I saw car I wanted online . Called and gave information on my trade. I didn't get the numbers I wanted for my trade but they too the time to explain exactly why the numbers were what they were and gave me options and advice on how to get closer to what I needed private party. Communication was excellent. I really appreciate the way they do business!
I have never had a team work so hard to make my dream happen. Veronica Tran and the finance manager spent hours to make sure that i got what I wanted for the package that met my needs. I am so happy to have my dream-car, and the support of the staff at the dealership. I couldnt reccomend them any higher...It feels like i have found a new family. Thanks so much!
The sales rep spoke with me at length about my own needs for my next car and showed me a number of different cars on the lot. He did not make me feel pressured to buy, and made sure I was fully satisfied with the car before I bought it. If I still live in this area next time I need a car I will be returning.
No gimmicks. No pressure. John was knowledgeable of the Audi cars and he was genuinely nice to work with regarding the purchase of my used vehicle. He has a wonderful personality and made this purchase much easier than my prior car purchase. I see myself buying my next preowned luxury vehicle from him as well. Ryan in the business office was pleasant as well. The last time I bought a preowned car at another dealership, I think the business person forgot I had choices when choosing a dealership. These two gentlemen will help this Dealership retain clients.
Nate Rozycki was very polite and respectful he got right on the issues with my car thank you so much Nate for making sure things got taken care of with my car your the best
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