End-of-lease process was a surprisingly positive experience
by GenX from DealerRater.com
December 2, 2018
I received a call from Gonzalo when I was two payments away from the end of my lease. He offered to go over with me some incentive offers for a new lease. Although my lease was financed through BMW Monrovia, I???ve taken my cars to New Century for service many times over the years. I know them to be friendly and efficient, and I was anxious about owing $4K at the end of my lease due to over-mileage. Gonzalo was straightforward with me and didn???t subject to me to the typical sales pitch or try hard-sell tactics. His honesty and the respectful way he worked with me made it the most positive experience of I???ve ever had with getting into a new vehicle. He clearly presented the essential information to allow me to understand my options and make an informed decision. There were no slight-of-hand tricks. There was no B.S. What is usually a stressful experience turned out to be surprisingly positive.
I am very impressed with the customer service at New Century BMW. Hamlet was welcoming and very patient from the start. I was nervous because I came alone and didn???t know much about cars or financing, but Hamlet was very knowledgeable and made sure I understood every process. I never once felt rushed or pressured. I really appreciate that he acknowledged my concerns about the finances on my new car and worked with me to make sure I was happy with the car I chose. Thank you Jason Tu and Peter Morrison for your help. I can???t wait to tell my friends and family about this dealership and will definitely come back.
Sirius XM gave me a call telling me that I had a free subscription which was going to end. I had no idea that I had a free subscription available... Arthur spoke to me and cleared things up about all the features. He and I met as well to get a better understanding of the car that I got. I have had 7 BMWs and I am finally confident in saying that I know how to use my beautiful car.
Had to get a new lease because current 320 is over miles and lease is due in a week. Stanley took good care of me and Angel set up my phone and explain whats new on my new 330i. Beautiful car and surely I will enjoy this new ride.
This is the third car my family is getting from this dealership! All our experiences from this dealer were beyond perfection. Angel the Genius had water ready in my sisters new car during delivery. We will be back soon!!!
Loved the car, the people, the service from this place! Cool service plus awesome sales and product specialist. All these new stuff on the car did gave a me headache but Angel the Genius help me understand how to easily operate all!
came down to pick up my car from service and had an issue with my radio because of the updates. Angel the genius came to fix it for me within a min.... knows what she was doing. Thank you Mckenna BMW along with great people here!
Alan gave me a great deal on my 2018 BMW X3 M40i, every time I have a question about anything, he has the answer and responds quickly. Great guy overall... if planning on purchasing a BMW, see Alan at Long Beach.
Jon Lewis!! Man I’m so happy every time I bring my car in for service or just a wash.. He goes far and beyond to take care of me and my car. Great guy!! Always greets me with a big smile. Very helpful and does more than I request!
Just leased 3rd BMW and I couldn???t be happier. Top notch experience and best price!! Found the exact trim I was looking for and price far better than the competitors. Thank you Michael! I???ll see you in 24 month!!
my experience at Crevier BMW was a repeat of the last time working with Mark Holmes. He knew what I wanted and explained the features of the Pre-owned 535 I purchased. I have previously purchased a 545 from Mark Holmes several years ago. Everything went smoothly. I hope to see Mark again when I am ready for another BMW. I have been doing business with Crevier since 1992.
I had a great experience with Michael , he helped me a lot and I got a good deal. Go to see Michael when you want to get a Bmw car
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