From my first phone call to the dealership days before buying the car, till now a week later, Sara Griffith has been nothing but helpful and proactive, focusing on what I wanted in a new car. She asked good questions and listen to answers and found the car that was right for me. I never felt like she was trying to fill a quota or upsell me on anything. She has stayed in touch, to make sure I understand how to work my Mini and that everything is functioning properly. I wish Sara were in real estate, because now I need to buy a house!
This was by far the easiest car buying experience I have ever had. Kayla listened and knew exactly the car I was looking for, gave me a great price on both the new car and my trade in, and even though I wasn't ready to commit that 1st day went ahead and had the car I was looking at delivered to the dealership. When I contacted her 2 days later to finalize the deal she had everything ready within hours and the car was detailed and ready by the time I got there. She had followed up on everything, reviewed the entire purchase deal and went over the car with me from top to bottom. It could not have been easier. Hans, the finance person went over all of the sales agreements and offered several extended warranty's and service plans that were available. There was no heavy handed pressure tactics, just a clear description of what was available. The combined experience of dealing with Kayla and Hans made the whole experience extremely pleasant. I drove off the lot with my new car in just over an hour. Kayla has already been in touch to see if I had any additional questions about the car or needed any more help from her. Fantastic customer service. I just wished I lived closer to the dealership so they could handle my maintenance needs as well.
(Mrs) and Assistant Chief, Quality Management Serv
by Wendy Larkin from Tampa, Florida
November 14, 2018
Daniel Garcia was the perfect salesman for me! Dan listened to what I wanted, provided me with information and education and patiently waited for me to make a car decision. He carefully explained the car buying process step-by-step, providing expert advice. Dan guided me on choosing options that best fit me. He sat with me in my new car and taught me how to use the control panel. Dan also provided me with his business card to phone with any additional questions. I was provided excellent and expert customer service. Thank you again, Dan!
This is the 2nd car we have leased from BMW in Tampa. They are the best dealership in the area! Friendly, great customer service, and a very fast and efficient car buying experience! You will not be disappointed!
Thank you Reeve's BMW for having an exceptional sales team and dealership!!! A special thank you to Branko Bobinac and Chase Dziloski! You guys get the job done:-)
Prior to purchasing my VW Jetta I had purchased 3 cars from Reeves BMW and I can attest that this was the easiest, most professional, and pleasant experience I've had purchasing a car. Clarissa Grose not only was attentive to our needs, she was courteous, and efficient. I traded in my car and got a killer deal. There were no misleads or last minute surprises. What was promised was delivered. Paperwork was a breeze. It took less than 20 minutes and this took place at my office where Clarissa took of her time to bring me the car and the paperwork. I fully reccomend this dealer and my great saleswoman. Looking forward to finally getting that GTI in the future from Clarissa. Thank you for all your help.
I thought I had a flat because my car was driving rough and it was all over the place. Anthony Nicholas was very helpful going over all the items needed on the car. The pressure was low in all the tires and it was out of alignment - which wore down the inner and outer parts of my two front tires. I decided to get all new tires because I've always had problems with these tires. Anthony was very helpful in giving me my choices. I also had several coupons and he went over with me which one would save me the most money. He went over that it covered 'services' and went over what is considered a 'service' - he also figured out the dollar amount that it would save me. I really appreciated the time and patience he had to go over everything with me. I also had my car cleaned. It was nice having a clean car when I picked it up. The courtesy van driver - Jimski was also very interesting. Everyone in the van enjoyed the conversations with him and the topics had a wide range. I personally enjoyed his stories about traveling. It felt great getting into a nice clean car that drove smoother than it had in years. The entire experience was excellent.
Aksel Tan provided an allstar experience. He was professional and helpful thorough the process. I am delighted with my new vehicle. Otis Cole was delightful throughout the paperwork process. Happy I decided to stop into Reeves for my impulsive purchase.
Purchased a 2017 Land Rover Discovery and couldn't be happier with my purchase and the customer service I received from the team at Land Rover Tampa. Pete Sweetser really listened to my car needs so I only needed to test drive one vehicle. Mark Sadek made the purchasing process effortless and completed the sale since Pete was off. Matt Russ helped us choose the perfect warranty extras. Dominic McGann came to my house a couple days later to show me all the cool features. I could not be happier with the customer service I received. 5 stars!!!!!
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