The staff at the service Department was awesome and professional, did a fantastic job, coffee bar was awesome as you wait for your car the coffee Cafe came in handy and the new decore was real European
My experience with BMW of Honolulu has been great so far. They were able to take care of my primary request right away and under extended warranty. They were able to take care of my secondary request within a day and provided me with a free rental. The only glitch to the entire experience and the reason I cannot give them an "Excellent" rating is that it was noted that I received a complimentary car wash but it was not washed. The same water spots from using my windshield wiper the day before was still there. The wheels were still covered with brake dust too. At any rate, everyone at the dealership were professional and friendly. Thank you to the service greeters, service advisors, technicians, shuttle drivers and everyone who took part in providing me with a great experience.
My appointment was at 8:00 a.m. I brought the car in early around 7:45 a.m. and the technician Keris went over the work that was to be done. They took the car in and the work was done within an hour. After paying for the service, I left the lot by 9:00 a.m. They really made my day. Thank you for the express service.
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