Everything you expect from a car buying experience
by CintronUSCG from DealerRater.com
October 5, 2018
I???d recently purchased a new Discovery using my financial institution car buying program at Land Rover Chantilly???s certified dealer. KZ was able to address all my concerns and find my Discovery within minutes of walking in. As an active duty military member I was given the attention needed from the Financial Department by going above and beyond and completing the required paperwork in order to register the vehicle in my home state of FL saving me additional $$$. No haggling, No hesitation, No gimmicks.
James provided a professional but relaxing purchasing experience. I really appreciated his no-pressure approach. He answered all my questions and gave me the time that I needed to make various decisions. James also took the time to fully explain and demonstrate driving features of the car during the test drive. He was very knowledgeable about the car and did a great job guiding me through the car???s information/entertainment system and convenience features. Thanks James!
Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
Maria provides exceptional customer service. She would hear your needs and try to work with you accordingly and would provide support above and beyond to cater your needs. She would not pressure you to buy and she is very transparent with all the information which is very important. Maria is very welcoming and provides exceptional customer service that anyone would expect from top dealerships. I would highly recommend Maria as a go to person to anyone who is considering any vehicle at BMW of Rockville. I agree with all the other reviews and positive experience with Maria. Thanks much Maria - way to go!
This lady impressed me a lot I???m looking for a way to still her from BMW. She is a top customer service dealer agent, I have not seen any one like her! Detailed, exceptional, goes beyond what is expected, far into making sure the customer is happy. She is game to be a top executive at BMW. Maria you are very appreciated!!! Happy Customer-Isaac.
The entire team made it more than worth my while to trek from NOVA to get the car I wanted. Ask for Armand as he was great to work with and did not not try to “sell me”. The rest of the team was very accommodating and kept the haggling and upsell to a minimum. Worth the trip from NOVA!
The Best Car buying experience I have ever had, I mean it.
by dubey1 from DealerRater.com
November 6, 2018
I walked in with my older parents. We needed to buy a new car for my Mother and she wasn't quite sure exactly what she wanted. Kevin Soltwedel (our appointed Salesperson) jumped in and had the exact information we needed in order to make the right decision for US, not for VOB's bottom line. He listened to our needs and most important, respected our pricing range. We spent most of our time at the dealership cutting it up with Kevin as the paperwork was being generated. The whole process was painless, and honestly, that began and ended with Kevin's efforts. The final result was watching Kevin teach my parents how to connect their phone to the brand new 4 series!
Just completed our 12th purchase of a pre-owned BMW and the experience could not have been better. Kevin Soltwedel our sales associate did not rush us and helped us consider many different options as we were not set on a particular model or year. Kevin and the team at BMW of Rockville partnered with us to make the best choice for our family and we were very pleased with the process and final results. We are looking forward to a long relationship with Kevin and BMW of Rockville.
Best car buying experience we've ever had! Suvin is an outstanding client advisor. Went above and beyond and explained everything very clearly. He is very supportive of military members and was able to work with us and get us an excellent rate to ensure we were comfortable. He is truly a professional and we would recommend working with him to any military folks out there. Also we would like to recognize Ameen, the person we were able to test drive with. He was very knowledgable and accommodating. We were able to walk away with the car of dreams at a reasonable price! Thank you Suvin!
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