My Husband and I couldn't be more pleased with the Outstanding customer service we received while working with Danny Groves . We are repeat customers at Rick Ball Auto Mall and we are very happy for everything Danny and his team have done for us. We will be back and will be letting our friends and family know where to go and be treated like a Star.
Danny Groves was fantastic, he showed us a used 2013 Ford Escape Titanium and we fell in love with it. He was very professional and explain everything on the Escape and even paired our phones. I highly recommend Danny and to Look at Rick Ball Auto Mall if your looking to purchase a nice vehicle.
Danny Groves was very helpful and answered all my question in a professional manner. Everyone @ Rick Ball Auto Mall treated me great. The dealership was very nice. I highly recommend them to anyone looking for a great deal. I will come back again.
We purchased our E Class at Mercedes-Benz of Columbia with the assistance of Zac Nichols and Danh Do. They were fantastic. We started the process on the internet, and Zac was very helpful with walking us through the process, then over the phone, and eventually the test drive and the final purchase. We cannot say enough great things about him and Dahn. If you are looking to purchase a Mercedes, consider the location in Columbia, MO. They make the experience easy.
Everyone at the dealership is amazing. Zac was the person who helped me with my car purchase. The process was seamless and very friendly! Would recommend Zac to anyone who is looking to purchase a vehicle!
Our buying experience with Mercedes of Columbia was second to none! I'm sorry that I've bought from other dealers in the past, I'm big on communication and it was right at the level where I like it. They made our family feel like there family... Heck, we are family! I want to go there just to hang out! They treat me better than my wife and that's hard to do because Wendy treats me like a King! Lol, Thank you Mercedes of Columbia I will definitely buy my next car from there. Victor
Was not expecting to get a new vehicle came into the dealership to see what they had. I saw a glc that I have been looking at. I told them I wasn???t looking to buy right now. They said no problem and offered for me to test drive. I did go ahead and give them my car info that I would want to trade off when I was ready. By time I got back they had the pre numbers already configured and when they showed me I changed my mind I decided to get the vehicle. The whole process was very easy and no pressure at all. Other dealerships need to take note on how Mercedes in Columbia does it.
Mike Pattrin and his team were great to work with - seamless transaction from another state, got the entire process completed and car shipped in a week (impressive given that they don't control the shipping component). Transparent in their deal, and worked with me to get the perfect car at the right price. Would definitely buy another car from them again.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
We bring our Rav4 to Machens for service and have never had any issues. The service department always does excellent work, with original Toyota parts I know we can trust. Terry Pruett is very pofessional, friendly and thorough. I heartily recommend these guys.
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