Eric - was willing to work around my schedule, and was able to assist me in getting the price for my vehicle to what I was able to afford by working around several options. He even had a few matchbox cars to keep my kids a bit occupied. As well, asssited with my outgoing phone calls for change of services with insurnace/OnStar service due to my deafness.
As always the friendliness and level of service was excellent. The work was done in a timely fashion and we were in and out in less than an hour. Also as always I do believe the level of service should be matched by a courtesy of vacuuming the interior--this is my only caveat to a great experience.
I purchased my Mazda in Dec. 2017 & they was nothing but professional to me. They made my car buying experience a great one. I was so nerve & they was patient & very kind to me. I have used their service department & they have explained everything to me so that I can understand. They treat me like a person & not just a customer. I love Cooks Auto & will continue bringing my car to them.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
This is my second purchase from Del and the staff were always friendly and helpful whenever I needed service. I will not hesitate to recommend dealership to family and friends. Martin was super sharing family photos and baby stories with us. Great guy!! Angel too was awesome and I commend Jim for his language skills.
Had a great experience finding the right car for me within my means. No pressuring to buy a car I didn???t feel right in. Had a few requests that were met with LNP problem. Mr Hammond was ver friendly and professional. Would deffinstelt recons this dealer as I already have!
Mike was great. Coming to end of my lease and wanted to stay with the Honda family. He communicated on my terms and was helpful and professional. It was a simple easy process and that???s how i like it!
Jim was ABSOLUTELY wonderful. No wonder hes been there for 20yrs! Also, the staff in whole was great. The after hours pick up was very convenient. Leslie was very engaging and her joy was contagious! I will not use Faulkner for all my mechanical needs. Well done!
I would highly recommend this dealership very friendly and was able to take the time and let us drive several vehicles until we finally decided on the GMC Terrain in blue.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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