My issue was resolved by service manager Dawn.
I had asked for a written estimate. I did not get one; instead Service proceeded to do the repair without my authorization which totaled approx $339. I told them I wanted to go elsewhere for a Freon recharge while they did it anyway for a charge of $280. They adjusted my invoice and refunded $207.
Charlie Mchale and Bill Lupoli helped me get the car of my dreams, a 2019 veloster turbo and got my payments were I needed them. Also the man who did all my paperwork was amazing, I was in and out within 20 mins. This is my 2nd veloster that I bought here and I will be returning the next time I get a new car. I cant say enough good things about this dealership. I totally recommend buying a car from here. Im very happy :)
All the staff at Biurne???s Are knowledgeable, courtesy and caring. Their vehicles are exceptional value for money. I love the service department. Ben is wonderful. He cares about you and your vehicle. I trust they will take care of my car, like it was their own. That???s a quality that I feel has been lost at other dealers and service department. Thsnk you. Keep up the good work. I recommend everyone to go by and experience the special treatment.
I have been to multiple dealerships the past few months and no one wanted to help me. My lease was up in a few months and my credit is not that great. Gary was amazing I told him my situation and he did not turn me away. We were able to get me into my dream car and the payments are right where I wanted to be. I was treated with respect and had tons of help. Thank you guys so much!!!
In September I started researching a new car to buy. I owned a Nissan Xterra that I purchased new in 2006. It has been a great car so my first stop was to the Nissan dealership. Aaron was very helpful and patient in answering all of my questions and finding out exactly what I was looking for. I told him I was just looking and not ready to buy yet. He didn’t pressure me but explained about the promotions at that time, took my information and offered to stay in touch. He would call or text me every couple of weeks to let me know when they had the car I was interested in.
After checking other cars and dealerships, I decided to purchase a Nissan Rogue. I am thankful to Aaron for keeping in touch and letting me take time to make my decision. He found the perfect car for me and then introduced me to Ray, Sales Manager who helped me through the next process.
Ray was so helpful. He really worked to get everything that I wanted and the price I needed. They were very busy but Ray never rushed me and took a lot of time to explain things. He walked me through the whole process. I had a few questions after I bought the car and he called me back immediately to answer them. He was always friendly and never acted like I was bothering him. Buying a car is not always a fun experience but this time it was. I am very happy with my purchase and would definitely recommend Ray and Aaron!
This dealership offered the best price than any other dealer we checked with. The process of buying the car was the best I ever had. I would 100% buy my next car from Matt at New Smyrna Beach Chevrolet.
Went to see a used Honda civic, and Jimmy " Superman" Hanlan was the salesperson. Took the test drive, and all good..No pressure at all, which made it a pleasant test drive..We didn't buy the car, but the the salesman was very professional, and followed up with e mails. I liked this dealership
At age 75, buying a car this year was not my first rodeo. In the past I have walked out of a number of dealerships, who's employees treated me as if I had a double digit IQ. I was in direct sales for over 50 years and I KNOW what I had to do to close sales. And, closing sales is the only way to get the money, which is why most of us go to work anyway. That said, I was treated kindly and with respect by everyone with whom I came in contact at Kaiser. I would buy there again.
Our sales rep Roy Day was excellent. He spent hours with me searching other dealers and the internet trying to find the car that I wanted. Delivery was swift and Roy did a good job of not overwhelming us with the operating details when we picked up the vehicle. He gave us the most important points and instructions and showed us where to find answers for everything else.
Another note I'd like to make is the excellent service department this dealership has. Lynn and the other service reps are wonderful. One of the main reasons we keep coming back, that and the low pressure sales pitch and affability of the sales staff. This is the fifth vehicle we have purchased from Kaiser and we will keep coming back. We like Buicks and we like Kaiser.
We always dread visiting a dealership. Pushy salesmen, inflexible management, poor selection, and hours going through paperwork. Not so wit Kaiser Buck-GMC. Our sales rep, Jimmy Hanlon, was courteous, helpful, and pleasant to deal with. Management did everything possible to make our car buying experience the best. We love our new Buick Envision. Comfortable, quiet, and a pleasure to drive. Thanks to all the staff at Kaiser for making our visit memorable.
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