I had a good visit. The serviceman that processed my vehicle in and spoke with me after my oil change was extremely nice and professional. He was pleasant to speak with and he made it an enjoyable experience.
This was just a top notched full service and no funny business complete service on my vehicle! I was in and out of there in thirty minutes. I was greeted by the Service Manager, Andy , who assured me that oil would be changed all fluids would be replaced and any other issues recognized if found would be addressed! His staff were a no nonsense down to business crew! Perfect for people who do not have time to sit all day and wait! Thank you for such great service!!!
I'm assuming the dealership purchased the vehicle I bought through a third party. The vehicle looked clean and drove well on initial test drive. I was told it was a private party trade on an Expedition. I asked if it had been damaged or wrecked and was shown a clean Car Fax.
When I got the vehicle home I parked it. Monday morning I had an employee start to install some trailer and two-way radio wiring. He came in complaining about dirt and mud in the harnesses. I went under the truck and it was packed with silt or mud. We had to pull the kick panels and scuff or threshold plates off to run wires. The wire harnesses and channels were full of silt. This prompted us to look further, the truck clearly had been under water at least up to glove box level. All of the readily visible areas were clear and mostly clean, but hidden areas or not so easily accessible areas were covered in silt.
The truck did not want to go in four wheel drive, and there was silt under the boot. There was silt in the kick panels and under the carpet and dash. The back power point was full of silt. They took the truck back and returned my trade, but dealers and the public need to be very careful about flood damaged vehicles. I am posting this to warn people to have vehicles looked at carefully. A clean Car Fax does NOT mean the vehicle has not had a major problem. It is possible to clean up a vehicle and push it along through the market chain without a bad Car Fax. The dealer was good with me, they returned my trade and cancelled the sale and apologized. I sincerely believe, other than the fib about where the vehicle came from, they were unaware it was a flood car. This deal cost me a day or two of work, but it could have cost me many thousands of dollars. Do not depend on salesmen or dealerships to know or tell you where a vehicle really came from, or for them to verify the vehicle is good. I have no animosity toward the dealership, but this is sure a life lesson for me and others.
I recieved excellent service today from Brandon Mullis. He saved me time and money buy looking at my service record and identifying them problem. I was able to drive off in a matter of minutes due to his expertise and attention to detail. Thanks Brandon!
If you need a car go to woody butts and ask for Kyle or Chris ! They are so serious about their job and they are going to make sure you drive off in a nice affordable car . My credit is HORRIBLE ♀️ But when everyone else says no , WOODY BUTTS SAYS YES ! I drove off with a 2016 Toyota Corolla with only 30,000 miles . I am so blessed to be able to meet these wonderful guys .
Customer service is AMAZING
ENVIRONENT IS AMAZING
AND THIS CAR IS AMAZING !
get to woody butts and tell them Shay warren sent you!
I am not a person to write reviews but I bought a car yesterday and I am so pleased with my experience that I felt the need to express my sincere appreciation for the outstanding sales service I was given. I was shopping online for a car in the area and I came across a Great Deal! ($2,200 below market) It was 5:30pm when I phoned Woddy Butts Automotive to confirm that the vehicle was still available. I spoke with Monica and told her I would like to come over and check it out. As soon as I arrived, I parked in the visitor parking and was greeted with a smile. Monica quickly got the keys and showed me the car. Everything felt so easy. Her professional demeanor and exceptional service exceeded my expectations. I can truly say that Monica went above and beyond. I purchased the car the next day. She stayed after hours both nights to make sure I had all the information I needed to feel comfortable and make the purchase. Through the entire process I felt like family. Monica earned my trust and loyalty. I look forward to doing business again with her in the future. I wouldn’t consider going to a different dealership or working with any other sales professional. Thanks again for being my trusted car advisor and delivering on your promises.
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