My experience was amazing! I dont have good credit, and was nervous, but everyone was so friendly and down to earth it made my car buying experience so much fun! Im in love with my suv (nissan rogue.) Randy really took the time to work with me and explain things, were upfront and honest, and i feel i got a very good deal. I will never go anywhere else to buy a car. Randy was amazing, and I feel they are prob all great, was up there for 2 hrs and talked casually with most the guys there and it was a very friendly atmosphere. I'm an EXTREMELY happy customer!
A Testament To Buick Quality
by Classic Car Buff from NORTH EASTON
December 29, 2018
I special ordered (new) for my wife our 2007 Buick LuCerne CXL in 2007 when they came out. It is the first Buick we ever owned so I did not know what to expect.
Fast forward 12 years of ownership and it is still running strong and quiet. This car has exceeded all my expectations and is a sheer pleasure to own.
It is still mechanically sound, smooth, tight and still serves us well with comfort. No engine or mechanical problems since we bought it . What repair costs that we did incur were the results on normal wear and tear and timely LOF changes.
I'm quite sure that sensible driving habits, the conscientious maintenance care as suggested by GM's schedules I give it plus detailing (interior/exterior 2 to 3 times a year) and frequent car washing has a great deal to do with its current excellent condition; a condition that still gets compliments from passersby.
This LuCerne started my love for Buick and was a major reason in my decision to purchase my new Buick Lacrosse in 2014 whose intrinsic quality is also sealing my loyalty to the Buick brand.
My wife, who is not a car person by any stretch of the imagination, absolutely loves her LuCerne and has every intent to keep her car as long as possible. From the way it runs and looks, that, hopeful, will be a long while more.
Based on my/our experiences with Buick I would unhesitantly recommend (and have) Buick to anyone who wants a quality, dependable and reliable car that offers quality service with a feeling of ownership confidence and a taste of sensible luxury.
Salesman was low-pressure. Offer on my trade-in was over book value. Finance person was also low pressure, and didn't try to upsell or add-on fees.
Very economical for the features
by Andy from Rome, NY
November 30, 2018
Body styling, interior comfort, jam-packed features make this a good buy in a time at which SUVs are taking over the market. I was an Enclave owner and hope to go back to it someday but the Buick Lacrosse is a nice change of pace.
As most car buyers, I was questioning my decision about which vehicle to purchase. Brandon spent a lot of time with us one day working numbers while his co workers entertained our 5 yr old! Then we left to test drive a vehicle somewhere else, to make sure I didn't like it better! We were pleasantly surprised when Brandon offered to meet us on his day off to make the deal happen (the only day my husband and I have off together). After receiving horrible customer service at Coughlin Toyota in Heath, Brandon was the light at the end of the tunnel! lol Thanks for your hard work and great customer service!
Purchased May 2018, with only 7,000 miles on it.
by rbul9750 from Lawrenceville, GA
December 20, 2018
The best riding vehicle we have ever owned! Because of its size it is a little rough on the gas mileage but I am willing to pay that for the ride and comfort!
My experience started out good. The car salesman was great. Then everything went downhill. The guy who does the paperwork seemed upset when I didn't get any additional warranties. I thought my car would be washed and have a full tank of gas before I left, but I was wrong. Also I was forced to pay for a temporary license plate because no one could get the screws out of my old license plate. This was just a ploy to get more money from me. When I mentioned all my problems in emails I was ignored. When I tried to call them, I was left on hold or hung up on and no one ever called me back. Once you pull off the lot, they don't care about you anymore. I would not recommend anyone to buy a new or used vehicle from them.
Beautiful and Head-Turning
by Don from Laurel
December 25, 2018
Need to trade.at my age, difficult to exit in and out.Beautiful black metallic finish, leather, low profile tires. like a good friend. Looking for a Black low mileage Equinox.
Bill Matson has been my saleman for 20 + years he is honest and trys to get you the best deal he can i shop nowhere else i consider him a friend not just a salesman thanks for the truck Bill love it Randy
Very nice ride.
by Adam from North Bend
October 20, 2018
I bought this car due to the reviews and reports on its reliability, as well as the fact that it is a Union built vehicle. So far it has lived up to all of my expectations. It has great power, with the V6 engine. IT handles great, and looks great.
I shopped around several other dealers honda, toyota, etc. before stopping at a Taylor/Nissan dealership and I can honestly say that they're sales team ( Mike Vidmar) was awesome. They were completely honest with me about what my payments would be giving me a ball park number that was only off by a few dollars even before checking my credit. Getting approved was extremely easy. I am extremely impressed with their service and friendliness. I will definitely be going back any time I purchase a new vehicle.
Most comfortable car I have owned.
by Simpson from Napa, CA
December 6, 2018
The reason for purchasing this car was it is high up like an SUV but smaller and more fuel efficient. I feel safer driving on the freeway every day. It runs very smoothly and the soundproofing inside the car makes for a very quiet and peaceful drive and it has a great sound system. It also has enough room in the back for transporting equipment. I am very pleased with it.
Cliff made buying my car easy and effortless. He made himself available for questions or concerns at anytime. He was prepared for my appointment so it was not an all day process like other dealerships. The Taylor team made me a loyal customer.
This car is too small for our needs
by Willie from Lakeland Fl 33811
January 14, 2019
No room behind the rear sear for very much. Only one arm rest? Hesitation on take off Rear camera is a joke. Very Very expensive to repair
Facility was very clean. Every faculty member was helpful and pleasant. The buying process was painless! We would highly recommend this dealership. bill matson has treated us well for many years.
Love my Buick Enclave
by JoCoSTEVE from Overland Park, Kansas
November 29, 2018
Great car. Comfortable ride, lots of room, good appointments. Has been very reliable with no issues needing repair. I wish it got better mileage, it it does hold 7 passengers and is a large and heavy vehicle. So I can’t have everything!!!
The staff is super friendly!! However, I was shocked by the cost of my oil change. I’ve been a Honda owner until now and my oil changes were never more than $30 at Buckeye. Paying $70 is quite a bit more.
Coming back this Thursday as I have a coolant leak. Hoping for a good experience, thinking this should be covered under warranty.
by Cookie from Walkersville, Md.
November 30, 2018
So far the vehicle has met our needs. It has plenty of legroom, is easy to get into and out of, has plenty of room for cargo, and hopefully will handle well in incelement weather.
I purchased my Honda from Alec Alksnis, he made the experience fun and was extremely Knowledgeable!! I really appreciate the time he spent with me going over all the features of my new car! Highly recommend purchasing your next car from Alec!
Luxury & comfortable all in one car!
by Erniesgirl05 from Arlington Texas
January 6, 2019
This is a smooth ride no matter if your going for a short trip down the street or a long ride out of town, it's roomy in the front and back and the heater is amazing. From freezing to toasty warm in less than 5 minutes, your going to love getting in this when the temperature drops outside. . It has a very sophisticatedengine, that will tell you whenever it needs anything, and even the windshield wipers don't need you to control them, they come on, speed up and slow down all on thier own, keeping your windshield clear perfectly.
While I can go anywhere to buy a Honda, Hugh Honda of Athens provides the level of care I expect for purchasing a car. I worked with Alec who is a GREAT salesperson and made it feel like I’ve known him for years! He is very personable, funny, and energetic. You can tell he cares about his clients. Alec made this experience a fun and I am certain my family and I will buy more cars from him and Hugh White in the future.
All the bells and whistles
by AnneG from Elizabethtown PA
November 9, 2018
I wish the wheel base were not quite so narrow. It makes for a jolting ride sometimes. But I do enjoy the bells and whistles!
Needed warranty work completed. Required leaving vehicle for two days. Coughlins provided shuttle service to and from Chillicothe. Repairs were completed professionally and without any cost to me. Highly recommend this dealer for sales, repairs or just plain window shopping if your in the market for a new or used vehicle.
Pay to much
by LarryPop from Aurora, CO
December 23, 2018
First time with some style. Love the car. Very comfortable. Just pay to much. My fault. Should have stay with my first choice when it come to money.
This is the second new car that I have bought from this dealership. Fred is the best car salesman that I have ever had. The process was fast and super easy. Would definitely go there again.
by Chrissylane from LOUISIANA
December 25, 2018
This is the best car I have ever owned I absolutely love the 2010 to 2016 model Buick LaCrosse they are worth every penny. I have owned and drove many different kinds of cars and I have to say Buick LaCrosse is my all time #1 favorite
I recently purchased a GMC Terrain from Coughlin and it was absolutely the best car buying experience I have EVER had. Shanna, the saleswoman, was absolutely the best. She was professional, yet I felt like I was sitting there talking to a friend. She is an absolute gem! I was literally in and out in less than two hours, test drive, financing and all. I didn't feel pressured at all and everyone that I came across at the dealership was super friendly, helpful and wanted to make sure I was COMPLETELY happy with my buying experience. I will DEFINITELY go back to Coughlin and refer my family and friends there!!!!!
Comfy but not mechanically reliable
by William from Germantown MD
January 1, 2019
I bought this car used at 60k miles. Its comfy, but I have had three major mechanical issues with it. Each issue costing me about $2,000.
I was recently looking to buy a used truck and I sent a request for information on one I was interested in and received a response in a very quick and timely manner and even though I didn't end up buying from them I would definitely use it again
The best family car we have had!
by jerime from fenton mo
October 30, 2018
This vehicle drives amazing you will like it! I would tell any of my friends to buy one if you are looking for a good family car this is it
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