Shopped for months for a second car. Find a clean, great running car here. The annoying tire pressure light was on. Dealership replaced the sensor as part of the buying process. Other dealers wouldn't even think of doing that. Also washed and vacuumed the car everytime they touched it. Bought from Stephen Patterson. Great dude!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
Mr. Michael Petsuck was instrumental in the entire process of leasing and then purchasing my 2015 CTS. He gave me great advice, as this was my firt time, and I couldn't be happier with the service and professionalism of him and Cadillac of Knoxville. I would highly recommend him to anyone looking to buy or lease a Cadillac, as well as recommend the Cadillac of Knoxville Dealership as a whole. They treat you like family from the beginning to the end.
Michael, I want to thank you for being nice to us, we were very pleased with everyone at Cadillac of Knoxville, normally that would be the last place we would go but I"m glad we came. The car is awesome we both love it. We have told everyone how nice our experience was. the 2 gentlemen that took care of us were great thanks again.
I had some repairs sone to my SRX. I was told the cost beforehand and it didn’t differ on the final bill. I was given a customer care vehicle to drive during the repairs. Very professional service people and always smiling!
I had an excellent experience at Cadillac of Knoxville. The buying process was easy and quick, and the service was outstanding. Michael Petsuck helped me tremendously; he gave me all the information I needed and met my needs without being pushy or overbearing. My father was with me and said our service was some of the best he has received in 25 years. Great experience!
Best service I have ever had when buying a new car... was worry free thanks to Michael Petsuck at Cadillac of Knoxville. The dealership and showroom are beautiful and Mike was a pleasure to work with. This deal would not have happened without his help getting us financed.
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