I couldn't be more pleased with my Nissan Rouge! We came in feeling hopeless after we had been to several lots and got the "brush off feeling" Andrew greeted us, but was not pushy let us know he was there to help if we needed it. After looking at the awesome selection, we decided to test drive and FELL IN LOVE! Came back and talked business, Andrew was able to get us in and out QUICKLY, in a car we loved, with a payment we could afford! We are forever grateful and would recommend to ANYONE!
Nice vehicle good service
by The duke from Douglas, Wyoming
December 15, 2018
The perfect vehicle!! Nathali really help us. It was really with the drive. Driving from Wyoming. I recommend working with royal automotive. They have a variety of vehicles.
I think if don't get a lemon, this vehicle is amazing. I bought a lemon. Cadillac is offering a vehicle swap but asking for usage fees that add up to around $950 per month and ive only had this vehicle for 6 months. When test driving, look for a bad shift between 1st and 2nd gear, this is the tell all for a lemon. Engine stalls for no reason multiple times, very unsafe. They do not back their brand and want to be paid, once for the lemon and again for the replacement vehicle. they do NOT stand behind their brand at all, very disappointed. This is my 8th GM vehicle and my last GM vehicle after seeing how Cadillac handled the collateral swap
This car had a starter put in it before we bought it. We were not told upon buying it. It has a intermittent no start problem. It stranded us 9 hours away from home the day we bought it. Cadillac customer service is a joke. They would not pay for our hotel or rental for when we were stranded. I do not need the money it is the principal that they would not pay for something that was caused from buying one of their products. They will not put a new starter in it because it is only a intermittent problem. I got a case # from Cadillac and they closed the case without the problem being resolved. Mind you the vehicle has less than 9,000 miles on it. So either I stick with a vehicle that is not dependable or I replace the starter at my own cost . Mind you I e-mailed Cadillac Customer "don't care" service 5 times called at least 9 times before I actually got a person to talk to. Not once did they respond to my e-mails. I am beyond frustrated and disappointed with Cadillac. If they had stood behind their product I would have been very happy with the vehicle. But knowing they do not I will not buy another Cadillac and this is not my first one I have owned.
Purchased a used pickup for my son's first truck and all the folks at the Auto Shoppe treated us like family. Lanis went out of his way to earn our business. When we need another car, the Auto Shoppe will be our fist call.
by Jonrae from Sykesville , Md.
January 2, 2019
This vehicle has low mileage and we think we got a great deal. Very clean car well taken care of.Love the wheels that are on it
We had a wonderful experience working with Vince Hamilton. Everyone at Thompson Sales is so friendly. I highly recommend Thompson Sales to anyone looking to purchase a new vehicle.
by Capitalist from San Francisco
December 18, 2018
Not a lot of leg room in second and third rows; needs hi-test gasoline; was told this as I was handed the keys; was shocked because my other Escalade did not require hi-test; the rear door does not open or close properly; thought I was buying a demo car; after purchase it was called a used car, which means you do not get full five-year warranties; pretty shoddy presentation
Go dealership and very helpful and found the car that I wanted at a very fare price. Thank for the service and help. Go Iowa State!
2016 CADILLAC ESCALADE PLATINUM
by ROLAND from ARVADA CO.
December 9, 2018
HEATED SEATS ARE A JOKE DON'T EVEN GET LUKE WARM, DEALER SAYS THAT'S JUST THE WAY THEY ARE, FOR $100K THEY SHOULD WORK. I WENT ON INTERNET EVERYONE HAS THE SAME PROBLEM SINCE 2015 WHEN SOME DUMB xxx ENGINEER DECIDED TO CHANGE TEMPERATURE CONTROL, IT'S BEEN THE SAME FOR ALL THE YEARS EVEN THE 2019'S, WHY HASN'T THIS BEEN FIXED?
Jason Bruce, Jennifer Murray, and the whole team at Modern Motorcars were very accommodating to my BMW purchase. 'They took the time to answer all of my questions, and at no time, did they pressure me to "close" the sale. Additionally, the "after sale" service --> is fabulous! Thank you for a great experience -- I will see you again on the next purchase.
THE BEST FULL SIZE SUV
by CHASE from FT LAUDERDALE, FL
August 15, 2018
Simply just the best full size SUV imo. Excellent power. Great styling and ride for a "truck". Love everything about it. Elegant, great power and handling.
This rating is given because the employee was very friendly and helpful. The service was done in a timely manner. The employee was polite and helpful.
still under warranty
by paul from springfield, mo
September 30, 2017
Great Car with all the toys.
This vehicle has it all: power seats, 3rd row seats, rear air dvd, cd, xm, moonroof and almost 50,000 miles left on the warranty. A real black beauty with power running boards. Paul.
We were so pleased with our experience at Thompson Sales and our sales representative Andy Harris. Andy took time with us and did not pressure us in any way. He was extremely knowledgeable and helpful in finding us the right vehicle. Both he and Adam Reagan, office manager, made us feel so comfortable and welcome. We would certainly return when buying another vehicle and recommend Thompson Sales to family and friends.
by psw9201 from Aiken SC
October 29, 2018
We purchased this vehicle the first of October from Master Cadillac in Aiken, SC. Adam Rodriguez was a salesperson. It was such a wonderful car buying experience. The Escalade drives like a dream. I would HIGHLY recommend the 2015 Escalade and would HIGHLY recommend Master Cadillac and Adam!
by Ozark Fence & Supply Co., LLC from Springfield, Mo.
October 2, 2018
We recently arranged to lease a vehicle through Thompson Sales. The customer experience was smooth and efficient. Vince made sure we were presented with the information we needed and took the time to explain a couple of points we weren't clear on. Could not recommend this group more, they made for a pleasurable experience.
Beautiful and Spacious
by pmomma2012 from Houston, TX
August 24, 2018
We purchased this SUV because we wanted the extra room with 2 kids in car seats. Love it! Even though it’s 7 years old it drives like a new vehicle. I love the size of the vehicle, and I love how smooth of a ride it is. It doesn’t hurt that it’s gorgeous on the inside and out! I look forward to toting my little ones in this Escalade for years to come.
It's difficult to put into words my experience today with the guys at Queen City. I wasn't feeling optimistic before coming in. I've been jerked around at other dealerships for 2 weeks.
It was smooth, easy, fast, exciting and actually fun.
I probably could've hung out longer!
These guys are not used car salesmen. They're hardworking family men who work for YOU. I'll tell everyone I know to go there first.
Great ride and roomy
by Carp1 from Lima oh
December 26, 2018
Love it nothing better then a Cadillac got three sts dts and escalade love them all best vehicles for the money hands down ride power and commfy
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