Very good impression. Bought a used car there. Our sales person Vlad was very relaxed and not pushy at all. Working together with the manager we got the car we wanted at a good price.
Center CUE system doesn't work
by Michael D. from Fort Mill SC,
January 8, 2019
My ex-wife and I own one as well as another person I met at a gas station while pumping gas asked me if my CUE system worked. All three of us have the same problem. This model should be recalled as I understand that the mechanic at a Cadillac dealer said that is a real problem that costs $1200.00 to repair. How long will Cadillac allow this defect to go on without fixing it. I go out of my way when asked by people that I meet how I like the car. I have taken it to a local Cadillac dealer and they as well says that it is a major problem. Cadillac has an undercurrent of very unhappy car owners sharing their opinion of the problem with all interested party"s. Not good publicity.
Greg and Devyn are both wonderful. Greg has so much knowledge and experience that he made us feel right away that we were in the best of hands. We especially liked that he wasnt pushy and he spent a great deal of time making sure that we were truly satisfied. Devyn was top notch too. An expert at helping us old fogies with the fancy new technology, and just as patient, efficient and pleasant as can be. Both were exemplary, and we can assure you, you wont be disappointed.
by MY SRX from CLAYTON NC
January 9, 2019
THIS IS THE FIRST CAR IN 15 YEARS THAT I HAVE KEPT MORE THAN 2 YEARS. IT HAS STYLE AND CLASS NOT TO MENTION SPEED, YES I HAVE THE PERFORMANCE AN I LOVE IT.
Always personable, professional, prompt and polite!
Most comfortable and reliable car I ever owned.
by SandyT from Chattanooga
November 21, 2018
This car is extremely, dependable, comfortable, has many comfort features above and beyond even a luxury vehicle, the safety features are superior. I will never own anything but a Cadillac again, this is my second one, and I will remain a loyal Cadillac customer.
Mark is an excellent Service provider. The facility is first class.
Great ride. Surefooted in all weather SRX4
by RSA from Lake County IL
November 29, 2018
Compared the disaster BMW X5 4.0e that I own the Cadillac SRX was a standout winner in any comparison. Gas mileage was OK. Onstar is peace of mind at cheap price and unlike the BMW app, the Cadillac iPhone app works every time to lock/unlock or pre-heat/cool the car. I will NEVER make the mistake of choosing a BMW crossover over a Cadillac again.
Entire experience was professional, courteous and relaxing. From our fist visit to look at vehicle options, thru the test driving and signing the experience was outstanding. Highly recommend this dealership.
by Snowman from Warwick, RI
December 12, 2018
Needed an SUV because I was tired of borrowing
friends trucks when I purchased something big.
And I've wanted a Cadillac since I was 16. And I'm way past that now. So now that I'm older I'm finally driving my dream car.
KRISTI WENT BEYOND OUR EXPECTATONS. SHE MADE SURE ANY REPAIRS OR SERVICE ITEMS THAT COULD BE DONE BEFORE OUR WARRANTY LAPSED WERE ADDRESSED. SHE FOLLOWED UP WITH A GUIDE FOR FUTURE SERVCES AT DIFFERENT INTERVALS. SHE ALWAYS HAS POSITIVE AND FROENDLY ATTITUDE.
WHAT A GREAT ASSET TO YOUR SERVICE DEPARTMENT. KUDOS TO THE SERVICE MANAGEMENT FOR CONSISTENT SERVICE.
Really satisfied with this car, love driving it!
by Matsat from Louisville
December 6, 2018
This car has everything you might want in a great ride. Has all the bells and whistles and then some. Look forward to driving it every day
Everything is very relaxed and professional.
Waiting area is comfortable and staff are very attentive.
Very good at keeping informed about repairs etc.
Most Luxurious Vehicle
by Scott B from Fraser, MI
January 3, 2019
My newly purchased 2014 SRX is the most luxurious vehicle that I've ever drove and owned. It far exceeded my expectations, even after researching other luxury crossovers and reading reviews on the SRX. Makes being stuck in traffic so much less stressful; at times, even pleasurable. Rides and handles like a dream too. Nothing but an exceptional vehicle with high praises in performance, looks, and comfort.
service to repair a rattle in the car, determined it was the rain sensor, reinstalled which did not fix, called back & Kristie was very helpful with a follow up solution. Taking car back in & hope to solve the problem.
Very reliable vehicle.
by TrishG from Upper Marlboro, MD
December 3, 2018
I think the car is stylish. It is definitely the right fit for my family and me. The car seemed to be in excellent condition. What I like most about the car is, it rides so smoothly and it handles very well. I almost feel like I'm floating on a cloud while driving. My last car purchase was 20 years ago and I have always purchased foreign cars, but I think I will stick with this brand! I am absolutely satisfied with my purchase.
As always...great, great service from Jennifer! and Kevin - roadside.
I consider myself lucky to be a customer.
by Reverend Ronan Dillard from Aiken, South Carolina
November 28, 2018
Great car. Cadillac sold me a damaged car without disclosing the damage. Dealership sold and I had no one left at dealership to support my claim . Bought over a million dollars in cars from GM and they refused to fix my car.
very good. we told tj what we were looking for and he kept me in touch with what he had. he did not pressure me at all and was very understanding. we did not buy a car from them due to the mileage difference between us. about 80 miles. yes, i would recommend there dealership. i have a friend who bought from them a year or so ago, and he has gone back twice and is very happy with them. thank you!
Beautiful and Stylish car that's dependable!
by KCDiva from KS
January 8, 2019
Following the maintenance schedule will ensure reliability, great performance and better than listed - gas mileage. It's also a very showy and attractive head turner as it shows like a new car due to the ming mirror finish application.
by Dennis from Firkins Chrysler of Bradenton Florida
May 8, 2018
The Quick Service and the solid answers given to me by Teresa Stevens she took the time to go through the process and how to operate one of the radio functions
High end look and feel at a mid range price.
by TennesseeDave from Nashville, TN
December 17, 2018
This car is an excellent value as a used vehicle. It has the high-end look, feel and features you'd expect from a Cadillac, but is very moderately priced as a used vehicle. Mine has almost 100,000 miles on it and looks, feels and functions like a brand new car.
Courtney is a great help every time I visit this dealership. The work was done in a timely manner and very professional
Lift gate won’t open condensation in side
by Cadillac stinks from Daytona Florida
December 4, 2018
I’m very disappointed ’’ with my SRX 2012 battery replaced won’t start after back in shop paid $ 120 in labor told me nothing found car is starting now ,,,condensation in side $425 repair on that lift gate won’t open now Cadillac service said another $ 500 to repair I’m pissed ’ thinking of trading it in Cadillac sucks ’
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