Jarrot and Kerry...top notch!!
December 3, 2018
I was half way through a 13 hour drive when the transmission went out on our suburban. We landed at Van Chevrolet. I was met outside the service department by Kerry. I briefly told him what was going on with the vehicle and he jumped into action. Within 10 minutes Kerry and Jarrot had put in a phone call to enterprise to get us a rental car ASAP so we could get on the road. On top of that the rental place only had a tiny crossover available. Their only 4 door car available was due for an oil change. These guys went over and above and offered to change the oil for enterprise so we didn’t have to ride in a clown car. The trip we were on was a quick turn around trip for a funeral. We would be back through Kansas City in only two days. Jarrot and Kerry both agreed that the chances of our suburban being fixed by then were slim to none. We received a phone call from Jarrot the next day. He said they tried very hard but the transmission they received was the wrong one. At that point we were making plans for someone to drive back to KC sometime the following week to get the suburban. (5.5 hour drive from home). Two days after our transmission went out we were on our way home in the rental car. Our phone rings and it’s Jarrot!! He asked where we were. 150 miles out of Kansas City. Jarrot said perfect and for us to stop and eat lunch and our suburban would be ready when we came through!!! These guys never gave up. One road block after another! All this for somebody from out of town. Not a loyal customer. Not a big spender. Someone they’ll more than likely never see again. If this doesn’t convince you that Van Chevrolet is the real deal then nothing will. I’d recommend this place to any and everybody.