I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Most reliable car very sharp
by Ladytate from Battle Creek. Mi
May 31, 2018
This car is wonderful the smooth ride on the highway and I love the way I can adjust the seats for my size. I love the color zi purchased a red kind of sporty and classy
From being greeted at the drive in writeup , getting written up & speaking with the advisor , talking with the service director ,Steve , and paying the bill everyone was polite ,professional & friendly - service was excellent on my car Thank you
Most luxurious, best riding car I’ve ever owned.
by Kmelliott2018 from New York
November 12, 2018
This car is the absolute top shelf. The ride is amazing and the comfort is unmatched. Feels like American royalty. The XTS is the larger of the Cadillac lineup but handles like a sports car. Headlights turn with your steering and sensors will stop you from getting to close to other vehicles or objects. Cadillac definitely got it right.
Don’t let the fact that this is a small independently owned dealership deter you. It was hands down the best car buying experience I’ve ever had. The owner is kind, trustworthy, fair, and honest. He is what every car dealer should strive to be. I’m very happy with the car I bought from him, I will be recommending This dealership to everyone I know.
Can feel every bump no good
by JimmyT from Ma
December 6, 2018
Why would you take out the air shocks in the 2018 , my 2013 had leveling air shocks and drove like a dream . This 2018 takes bumps really bad, just bought it brand new and can’t stand the ride.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Best Value in Luxury
by Teddy from Roseland,
December 10, 2018
This car drives well, feels good, and is inexpensive to own. It services like a Chevy, Uses Regular Gas, I am not worried about driving it through the car wash. The Trunk is enormous and the back seats fold down for even more space.
Started looking at their website for a late model used GM with low mileage. Found 2 that interested me, so I made an appointment to see them with Charlie Melnick, the Salesman. Decided the Verona wasn't quite what I was looking for but the 2016 Chevy Cruz was promising. We took the Cruz for a drive, and this was it-the car I was looking for.
I liked working with Charlie, he was honest. low key, and he listened and answered our questions. Signed the deal on Tues, and picked it up on Saturday as we asked. The following part is impressive:
After they already had our money and we had the registration they didn't abandon us. Charlie STILL took the time to familiarize us with all the operating features of the vehicle before we drove off. He even helped us set up out Onstar account.
OnStar is only available on GM vehicles. Try it. I have never seen the kind of service ONeill's gives it's customer from any other dealership of any other make of car. Our first, but not our last car from O'Neill.
Both Charlie Melnick and Lou the Finance Manager, were pleasant, informative and knowledgable of the GM cars.
O'Neills has a great location at the intersection of RT 44 and 202/10 in Avon. If you are seriously looking for a car look no further.
My first Cadillac
by Kevin from Bedford, MI
January 12, 2019
This car is absolutely beautiful. It drives very nice and the interior is very plush. I wish I would have bought one before now. Very comfortable and can’t wait to take a road trip in it.
Good to do business with – Need better/clear commu
by PranavT from Binghamton, NY
December 15, 2016
I bought a 2013 VW CC Sport from them. I am from Binghamton, NY & this car was located at their showroom in Hartford, CT. I saw this car’s listing online and immediately liked it but wanted to test drive the vehicle before putting down my money. I had arranged for my own finance so needed the purchase order for this vehicle. They agreed to give me the purchase order if I put a refundable deposit of $500 on my credit card. I agreed to that. So I put my paper work in order and drove down with a friend on Saturday to their showroom. The condition of the vehicle was good just like I had imagined from the pictures. I took a test drive. The gentleman who was with us on the deal was knowledgeable & helpful. I noticed that above the front passenger headliner there was some black smear. I pointed out this to the salesman & he took care of it immediately. Also the engine bay & the underside of the vehicle looked dirty as if it was not washed so they gave the car a complete rewash before I left. I was unclear on how I would be able to register a CT dealer plate vehicle in NY State. I was told that I would be getting NY plates which I did. Only place where the dealer needs to improve is communication. I had no clue what was going on with my registration & upon calling/emailing I just got the answer that “A third party company is taking care of it”. This is my first car in this country and it should not be assumed by dealer that everyone knows the process of buying a car over here. It is nice to maintain some transparency during paper work as I am paying for that service as well. Now I got the plates from DMW NY however I never got the title for my car. Upon asking the dealer, they say they mailed the title directly to my finance company and it’s normal. Here’s the thing, my friend got his car a week later mine, went through the same finance company as mine and he got his title from the dealer (different car dealer). He just made sure he added the finance company name as a lien holder on his car’s title & mailed a copy for their record.
Used Cadillac XTS
by 1wiseman from Saint Clair Shores
August 23, 2018
Very nice vehicle. A little soft on the suspension, but I drive allot of Highway miles so it's find with me. Great body line and very luxurious interior.
I bought a 2017 Volkswagen Toureg. The buying process from start to finish was excellent - from our sales rep Ty, Rick financing, and Ted.
Ty spent a large amount of time with us over the course of two days making sure the entire process was smooth and enjoyable. Thank you!!!
Highly recommend this dealership and these guys!
Finally got my Dream Car
by jofrmmo from Missouri
December 26, 2018
This car is luxurious and the smoothest ride I have ever owned. Has all the creature comforts plus. It is an eye pleaser and will get up and go. Loving it!
Great Dealership my sales guy eh not what I expect
by Rob Polo from West Hartford, CT
October 21, 2016
We just leased or second Cadillac and its beautiful. The dealership was great to us on the last lease with repairs and service. This time our sales guy Bill Donato made two gaffs.
First he said buy the car today and the sales manager will eat our overage on miles. After we signed he suddenly had not recollection of saying that and joked to me I lie a lot. The sales manager did make good on it and took care of 3000 of the miles we were over.
Second we loved the XT5 we test drove but my wife wanted a different color. Bill said he would find one again after we signed we realized he gave us one that didn't have cooled seats. When I asked him about it he said oh did the one you drove gave them. He should pay attention to details. I mean come on this is Cadillac. I will continue to trust Valenti but please if you use this dealership use a trustworthy sales rep who is paying attention to what you want.
My 2006 Scion rides better than this car.
by Limo Guy from Philadelphia, PA
November 26, 2018
At first I was so thrilled when I bought this car, it looks great has a lot of room and the trunk space is also amazing. I do a lot of driving so I put a lot of miles on my car, right when it hit 50000 miles I figured maybe the tires were bad because the car was riding super rough I could feel every bump in the road and it violently shakes me around the car every little dip in the road and pothole is terrible. It's like a bat out of xxxx literally. Even though my tires had plenty of tread on it I decided to invest in $1,000 pair of Pirellis, still the same problem the car just rides terribly, I was thinking what happened to the saying rides like a Cadillac? Honestly this is terrible how can they make a car with such a stiff suspension feels like I'm riding on bricks all the time. I regret buying this car and honestly I should have just gone with the Lincoln Continental. I guess I learned my lesson on this one I will never buy a Cadillac again.
I exchanged my 2009 FX with 2017 FX. This dealer is great. They make you fell like home. I went to service my car and got a new one instead :-)
We have arrived in style and comfort.
by Veetuch from Greensboro, NC
November 13, 2018
Excellent style and comfort. It is like riding on your living room couch. Plenty of leg room and no one is cramped. We have taken our XTS on long 600 mile trips and you arrive relaxed and ready to go. Driving my XTS is a pleasure. The luxury, comfort and smooth ride add to an enjoyable trip. Running around town is a pleasure too. Has many great features to make your ride enjoyable especially the ride, seats and audio options.
Excellent experience with Pat's Auto ! I purchased a like new condition 07 Mustang GT, traded in an older model Mustang GT for it. After an extensive search for a late model automatic Mustang GT for my wife and I to both enjoy I found this car while searching the web. I left a message inquiring about this car and the owner Phil contacted me the next morning to answer all my questions and invited me to take the car for a test drive that morning. As my Mustang was not registered, he drove 60 miles that day to my home to appraise my car. We worked out a very fair deal for both my trade and the new car. Phil was extremely accommodating as I live over an hour away from his dealership and met me after hours in order to deliver the car to me. I was actually shocked a small dealer would do this which was greatly appreciated. You will not find this level of service with a large/corporate dealer. His assistant Elaine was also great to work and helped with all the paper work and getting the car registered. For not being close to his dealership, the small fee they charge for all the running around with the registry and insurance company was priceless. My new car needed minor warranty work which was taken care of right away. Phil is extremely honest and stands by his cars. He has a great selection of cars, especially high quality sports cars and specialty cars. I would highly recommend his dealership and if you are looking for a particular car, this guy will find it. He's extremely particular with what he buys, so easy to work with and zero pressure. I can't thank him and his small staff for everything they did to make this one of the best car buying experiences I have had to date. I look forward to doing additional business with him in the future. Thanks again to Phil and his staff for everything!!! My wife and I love our new Mustang !!!!
Last of the land barges
by Caru from San Francisco, CA
December 7, 2018
This car is the last of the luxury over performance vehicles from Cadillac. That being said handling and performance are decent enough, but clearly lacking when compared to others in the same market segment. The main pros are a quiet cabin and ultra soft ride. Cons, down market interior appointments and a CUE system that can be downright frustrating at times. Overall a good proposition if you are looking for uncompromising space, a reasonable level of quality, and have an affinity for the Cadillac name plate.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Back to What You Expect of Cadillac
by VA Belle from FL
November 10, 2018
Cadillac has finally realized that their customers are not looking for a sports sedan, but a true luxury vehicle. I traded my 2016 XTS for the 2018 model just for that reason. The suspension is much softer than previous models and the significant reduction of road noise means I can now hear my music through the included Bose speakers without having to crank up the volume. Finally, Cadillac has made significant improvements to the functionality of their GPS and CUE systems. Bottom line, I'm keeping this one!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
CADDILAC handles and out performs
by LOLO SAMMIE from Huntington Beach
October 29, 2018
This car is awesome. Its smooth like a luxury car, handles and corners like a sport cars. The the interior has made options even at the base model.
This was by far the best experience i have had at any dealership. Not only was the Salesman polite, but he was friendly and he was able to get us a great deal. He wasn't pushy as some dealerships are. I live 1.5 hours from this dealership and that should tell you how much i enjoyed my experience that i would drive an hour and a half to buy a car from them. Yes the car was a great deal, but if this place was bad, i would have walked from the deal.
I'm in love, it's like a mansion on wheels, lol
by Myke22 from Youngstown,OH
September 28, 2018
This car is awesome, all of the Cadillac luxuries and all of the presentation day bells and whistles...CUE screen is very interactive, bluetooth capabilities, navigation, handsfree almost everything!
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
All the bells and whistles of the best luxury cars
by joneangel from Sacramento, CA
October 19, 2018
While researching affordable used cars (my budget was around $25,000) I used cars.com. I knew I could afford a new car in that price range, but you've got to have some creature comforts. I looked at a lot of possible choices, some I had never considered before. One of those happened to be a 2017 Cadillac XTS - Luxury edition. And for a one owner, certified used car, I hit the jackpot. I didn't realize that waiting a year and buying this model would allow me the pleasure of driving the smooth riding, Apple car playing, heated/ventilated seats, auto parking/spot searching, wifi enabling car at about half of the nearly $50,000 original price tag.
I bought a 2016 Volkswagen GTI S from Bret Beuer at Volkwagen of Hartford and I honestly cant say enough good things about them. I walked in with a very difficult situation regarding negitive equity on the car i was driving and he along with multipul others worked great on figuering out what was going to be in my best intrest, even if it ment not selling a car. Not once did they push anything on my like many people think of when dealing with a salesman.
Even during the paperwork it went smoothly. They picked me up on my lunch break at work, filled out the paperwork and I drove back to work in my new car!
My girlfriend has an appointment there next week!
best American made car ever!!
by keithG from Union City
August 22, 2018
this car never disappointed me! its the full package! lots of bells and whistles. great performance and super comfortable. and one of the coolest designs out there!
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