As far as the sales staff they were top notch couldn't ask for a better experience Darla went way above and beyond get this sale done and I'm here to say I couldn't be made happy with the way she handled our situation kudos to you I would easily suggest someone I know who's in search of a new or used car to check out this dealership
I recently purchased a certified pre owned vehicle from Springfield Buick GMC Cadillac. I did a lot of homework and scoured lots around Ohio to find what I wanted. Not only did they have the vehicle I wanted but I was shocked when they set up an appointment to look at it. Kyle Hughes made sure the vehicle was fueled up, clean, and was waiting for me at opening. Kyle had a detailed knowledge of the vehicle and all of its features. Other dealerships I had visited it had been very clear the extent of the salesperson's knowledge stopped at 'gee, it's a nice car'. Kyle was friendly, down to earth, and was nonsense, no pressure. He went out of his way to answer any and all questions both before and after the sell. I'd also like to give a shutout to Holly Bundy, the finance manager. She made the transaction quick and painless. It's very clear that Springfield Buick GMC Caddilac takes good care of their employees and their customers. They are all friendly and really seem to enjoy their job. I would definitely recommend them and when I'm in need of a new vehicle again I will be going back.
Purchased used 2018 Cadillac CT6 Sedan. Very nice salesman named Anthony Lewis. Was not high pressured. I found the whole process much better than some previous dealers. Ask for Anthony Lewis if you are in the market for a new or used car.
Leased Caddy 1.5 years ago. All good. Last week my tire blew on 270. My insurance company, Erie, didn’t answer the road service line. Well, they did but said they were busy so there’d be a long wait. I hung up and called Cadillac. Well, not only did I get a response, I was connected with on-star who sent out a repair truck from the dealer. They texted me to let me know when to expect the truck and followed up to make sure they arrived. Excellent service!!!
Wonderful group of gentlemen. The internet contact, Dave, caused me to come to the dealership. The sales person, Jordan, even though green, was wonderful to work with and finally Pat was terrific. There is a need to fix a paint chip and I look forward to seeing everyone again!
Really great experience. They resolved my issue quickly which gave me the confidence to travel back the 8hr road trip to home.
Excellent experience with Chris in service department who helped me troubleshoot a problem while on the road from OH to GA.
Honestly I hate to mention this because it was not my purpose for going to this dealer but I asked if they could clean the car. I was told it?s something they always do but to my dismay, the car wasn?t cleaned. They merely rinsed off the surface salt and dirt. But want to be fully transparent regarding my experience with the dealership.
I walked into the dealership to test drive an RDX and within 15 minutes, I'm on the road. When I returned, we talked numbers on both the car I purchased as well as the one I traded. Wasn't any BS that I've encountered at other dealerships--their offer on my car was fair and I paid $250 more than I wanted to for their car. Done deal, I was home in 3 hours from the point the odyssey started!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The store is very nice as well the people that works there. The transaction is quick and make it ease. The store help me take care my car rental return. They offered me good snacks and good hot coffee to relieved me from a cold winter. The car I bought is very good very clean and looks like new. This is one of my satisfaying purchased I made in life and I definitely recommend this store.
I was thankful that Adam was not like the car sales folks I have encountered in the past. He was available to answer questions for us and simply provided us with the path to purchase the vehicle we had selected.
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