It has been my experience when dealing with the service department that they need a total reorganization to improve customer service. The service at the Chevrolet and Cadillac dealership in Jennings does not favorably compare with other service departments that I have dealt with in other cities. There is little coordination between the parts and service personnel to show when a part has been received for a service. They fail to notify the customer that the part has been received so the customer can schedule their vehicle in for the required service. When talking to the service representatives, their reply is that they are too busy and understaffed to follow up on each customer. The parts department doesn’t always inform the service department that the part has been received. So the customer keeps waiting to be called by the service department. This call is usually not made. I would hope the management at the Jennings Chevy dealership make a change on how the service department operates to provide better customer service in the future. A larger service department would help tremendously.
When I arrived I was promptly greeted and asked what I was in the market for. Once I gave them my parameters they went to work on locating a couple of options. They were very accommodating but we couldn’t work out the right deal for me and my family.
We want to thank Mr. Matt Miller for his outstanding service. He helped us select the perfect vehicle for our needs at a great price. The entire staff at Service Chevrolet are truly professional and caring. Our only regret is the we did not go to Service Chevrolet Cadillac five years ago. Service Chevrolet Cadillac is the best dealership around!
We love our Texan truck!
by Christopher R Foreman from ABBEVILLE, LOUISIANA
May 3, 2018
Everyone I dealt with were very courteous and informative. My car was serviced in a prompt and professional manner. Thank you to all the men and women in the service and repair department for an awesome job !!!
Brian and Sherri worked diligently to help me make well informed decisions throughout the buying process. Living in Natchitoches and trying to buy a car long distance was easier because of the professional and friendly staff at Motor City.
In dealing with Dons whole sale the service was awesome amazing and wonderful and would highly recommend them to anyone that???s looking for a vehicle and would like to give a big thanks to Chris and Aaron for the love they showed a me thanks guys bless you all .
I recently bought a vehicle with Nissan of Opelousas and their staff was second to none. The whole process was a breeze and they made me feel very comfortable making this big purchase. I plan on doing more business with them in the future.
My service advisor is always nice, helpful and knowledgeable...
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