Absolutely the very best, most awesome, buying experience on the planet, EVER! These folks know how to let the process breathe...no PUSH, no PULL, NO BULL. Our sales guy Nick is as professional as they come without being a "salesman", very relate-able and honest. Understand we were out and about doing some Black Friday shopping without really needing anything. We stopped in to do a few test drives as this dealership had all 3 sedans we were considering (Cadillac, Lincoln and Buick) to purchase NEXT YEAR, not this year. After looking they didn't have (on the lot) the Buick LaCrosse with the large moonroof or sunroof...which ever its called. Nick said they had one in the wash bay.....BOOM...test drive done!!! My husband and I love this vehicle and were extremely excited that we made an offer and it was done!! Their finance guy Alex is the ONLY finance guy you will ever want to work on your half in these situations....totally and completely painless!! IF you are in the market for a domestic certified used vehicle, go here----you will NOT regret it!
My husband & I had been looking for a SUV and saw a Chevy Tahoe at Xtreme on a Sunday afternoon. I had sent a email requesting more information and heard back first thing Monday morning. Our questions were answered and we set up a time to test drive. While we were there we noticed one spot that we asked about. With not hesitation Laura said they could get it into the body shop to be corrected either before we picked it up or they could schedule something later if we wanted to take it home sooner. I was working out of town for work so they ended up getting it into the body shop the next day. While I was out of town I was sent pictures of the body work and we picked it up that weekend! It's the perfect vehicle and the process was seamless! We will definitely be recommending Xtreme to family & friends! :)
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Inquired into an auto they had for sale. I was contacted quickly; however, the vehicle I inquired about was no longer available. other vehicles available were not what I wanted or interested in. Purchased another vehicle at a local dealership.
I needed a decent work-truck at a good price. I shopped around a bit and came to Best Buy Used Cars after seeing the truck I wanted on Cars.com. They were super friendly, easy to work with, and got me financed. I was on the road within two hours. Truck is in great condition even though it has higher miles. Jennifer and Marco were great.
Jennifer Fuentes was the only sales rep that followed up from any dealership that I contacted. Price was way too high for the car advertised, so I did not buy it. However, she is the type of sales person that every dealer should have on staff.
Did my research and knew the value of my trade as well as fair market value of the suv I was interested in. Expected a fight to reach a fair deal. Robert Corbett was are salesman and things went great. For the first time I walked out not thinking "what happened" but was pleased that the deal was so smooth with no regrets. Would highly recommend Mr. Corbett and Preferred Chevy of Grand Haven. 5 stars
This facility went above and beyond. I arrived with a car problem and no appointment. They were quick to respond, identify the problem, arrange to have the repairs completed and get me into a loaner car so I could get to work. OUTSTANDING CUSTOMER SERVICE.
This was my first visit to this dealership so I wasn't sure what to expect. I was introduced to my salesman James Stevens who made me feel at ease with his low pressure approach. We arrived at what I considered a fair price on both the sale and my trade-in. I had a misunderstanding about some aspects of the closing but Scott Baker stepped in and made sure I fully understood the process which then proceeded to my complete satisfaction. Beautiful dealership with lots to choose from. I would be happy to do business with them again.
Since we purchased our Silverado at this dealership, we have brought it back here for repairs and routine maintenance. We have been pleased with their service and workmanship. The facility is pleasant, efficient and clean.
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