Lorenzo in service does an excellent job. We have been taking cars to him for 8 years. Always has my car back to me in a timely manner. Great customer service!! One of the reasons we keep buying Chevy. The service department is unbeatable.
I took my Tahoe in for a lub and oil change. The oil plug was left loose and leaked oil on my drive way and I had to take it back. it leaked a lot. while the problem was taken care at no cost to me, it could have burned up my motor and caused a bigger problem. I have been a 3-Way customer for many year, ever since they were located on Chester Avenue. I hope this doesn't happen again.
Mike Thomas, the GM, was absolutely wonderful to us! He gave us a great deal and is always courteous and professional! My sales representative, Jennette, was very attentive to my needs and always returned my calls or texts! Loved my experience with 3-way!!
I used the Chevrolet website to pre-build my 2016 Chevrolet Corvette then presented it to my salesman Jay. We went over the entire build together. He explained some things about the variety of options, and made suggestions that caused me to reconsider them in a most positive way. The purchase went smoothly. I felt I was treated fairly with regards to the amount offered for my trade-in. The result is that I am a proud and happy owner of a 2016 Chevrolet Corvette Stingray.
This is one of the largest CarMax that I've been to and they have quite a selection of cars. The salesperson was not pushy and were very friendly. The salesperson I worked with was Felicia and she was exceptionally great. I would highly recommend this dealership because of her superb customer service, knowledge of cars, and hospitality.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
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