In the early stages of car shopping for a family-friendly SUV, we stopped by City Auto in Murfreesboro, TN while out there running errands. We were not there anticipating to purchase a vehicle that day. However, things changed.
Steven Ray, the salesman, was the first to greet us. He was not pushy, annoying, or anything like your stereotypical salesman would be in your head. He asked questions and let us talk more than he talked. He was very personable and made our experience outstanding. He provided a thorough answer to ever y question we had. If he didn't know, he made a quick phone call to get the answer we needed. He insisted a test drive in a few different models, just to get an idea of what we were looking for - even though we made it clear we weren't looking to purchase that day. (... I guess that's how they get you)
He walked us through what to expect in the buying process. Gave us little hints to get better pricing and APR.
After the sale, he called us numerous times to ensure that we were happy. A few days after the sale, a few weeks later, then a month or two down the road.
Highly recommend City Auto and especially Steven Ray.
What you get for the Money is AMAZING!!
by CR Fuentes from Algonquin, IL.
December 4, 2018
This vehicle got everything you need and the value is perfect, very reliable and economic, the futures on this vehicles will cost you a fortune on others. so far THE BEST!!
Marsalous Johnson was a great salesman, and worked on getting the right one for me. All the gentlemen and the ladies at thwork desk were very courtesy and helpful.
Best looking and driving car I've owned
by hlamoureux from Wesley Chapel, FL
August 6, 2018
This car is very spacious and luxurious feeling. The trunk is huge and so is the back seat. This Malibu rides very smoothly, and the acceleration is great even though it's only a 4 cylinder (also has a turbo).
We drove 455 miles to purchase our 2018 2500hd. Staff was excellent. Service was great. Finance was a little tricky with my excellent credit the intrestent rate they offered was high but we did come to an agreement. Salesman was great and had everything prepared upon arrival. Overall excellent place.
Good starter car
by Ari23 from Tomball, Tx
October 18, 2018
Just bought this used 207 Chevy Malibu. Was previously a rental car so it was pretty well maintained. Had 41k miles. My only problems with it is that the autostop engine feature doe not have a disabling mechanism. I do t have the choice to use it or to disable it. And the gas seems to go pretty fast but the tank is pretty small so it makes sense and I life in a big city.
Mr. Ronnie & Mr. Mike Of Universal Kia are absolutely amazing! I am grateful for their time and great customer care. They are a true example of those operating in excellence. Thanks again gent???s & Universal Kia HH Kindest regards, Natasha O.
Love the car
by SandyLynn from Springfield, MO
November 4, 2018
The Malibu is a very comfortable car to drive, plenty of interior room. Pretty good on gas mileage. I would definitely recommend this car to anyone.
Not great. This car has given me headache after headache. The steering keeps popping. I have trouble with the paint chipping since day 1. The heater had problems within 2 months. Now, at 36,000 miles, the car interior is leaking from the windshield. on a trip the battery for the auto stop did not work after a long trip on the expressway.
Jeremy was very polite and helpful even going so far to send me pics of the truck before it was listed. He called to check on our experience even a couple of times after we drove it off the lot.
A Cadillac with Chevy Badging !
by SNM from Norwalk Ohio
August 8, 2018
Our new Chevy Malibu Premier is the nicest car we have ever owned. It has all of the features that you would expect to find in a new Cadillac ATS or CTS. From the navigation systems to the cell phone charging system, the heated and cooling seats, the adaptive cruise control, parking assist, Bose radio, ride and handling, and the power of the 2.0l turbo, this car has it all !! If you are in the market for one, don't mess around, find a Premier with the Driver Confidence Packages. You will not be disappointed.
Everything was explained and I received best service ever.
by csg615 from DealerRater.com
November 15, 2018
The sales person was great and really knowledgeable. She was excellent in the service rendered and was a great help in making my decision. Thanks
Only Brakes and oil changes
by PsiTek from Ontario, CA
November 16, 2018
Been driving this car for 5 years now and have only had to change the oil and do the front brakes. (at 50,000 miles). Next to my 2001 Olds Alero (that got me shy of 300,000 miles) this is the best car I have owned.
Josh was easy to work with and doing a 3 car deal is not easy! He took the time to make sure all 3 vehicles I was purchasing were what would be best for my family. So far I’m pleased with this dealership!
Not a guy buy for the money
by bert from OKLAHOMA CITY
December 20, 2018
Not enough usb ports, very noisy ride, no cd player, interior poor, seats are not comfortable - gauges are different but looks good on the outside.
test drive it for a distance to judge
Choose to work with no other companies only Wholesale inc. Cavender, Lukas, and John are some awesome paperwork. This will be the second vehicle I???ve purchased with this company and as long as they keep people like this I will continue to purchase in the future.
It is what I desired and located
by Lynnlynn from Racine, WI
December 27, 2018
This is the car that I sought out, discovered, and purchased. So far, it has served my needs and I am very satisfied. I will continue driving GM products.
Would recommend to anyone. Courteous staff, quality in maintainence performed. Minimal wait time, No pressure sales.
Nicest car I've ever owned
by Theresa Carmack from Pleasant Gap
August 1, 2018
Quiet ride; high performance; beautiful inside and out; great on gas, plenty of leg room and head room. Comfortable ride..many amenities..did I say it was beautiful inside and out? Cajun red w/high gloss; awesome stylish wheels! I love it.
Fantastic service! Scott was amazing to work with!
by Michael Thompson from Minnesota
February 24, 2018
Came all the way from MN and Scott even offered to pick us up at the airport which was super convenient and unexpected, clearly the employees truly care about their customers. Upon arrival we test drove the 2012 Camaro that we flew down for and noticed the clutch was slipping. Scott took care of the car right away and had one of their mechanics put a new clutch in right away! Walker chevorlet gave us a courtesy vehicle for the day while we waited for the car and we toured Nashville. Thanks so much Scott for a pleasant and stress free buy!
I love my malibu
by Beccasmalibu from Dayton ohio
December 17, 2018
I love this car. Lots of leg room and trunk space. My sons are tall guys and they have plenty of room to ride. I do wish it had a back-up cam...but all in all...5 stars!
I both bought and sold a car here recently. My sales associate CARLTON BOWEN was fantastic.
SOLD: They gave me a very fair price on a 2003 Honda CRV with roughly 180K miles. The process was quick and painless. You do not have to buy a car from them to sell a car to them. I had done my homework before and knew what it was worth and I was offered a price higher than Kelly Blue Book.
BUY: Buying a used car was more complicated. It took test driving many and lots of time on their website before I found one that met the very specific details I was looking for. I decided on CarMax because I did have a very specific car in mind that I had not been able to find private seller in the two plus months I'd been looking. Also, my sales associate CARLTON BOWEN was fantastic.He spent roughly a month helping me look at cars making calls to other dealerships and coordinating multiple test drives etc. I know having him as a salesperson made a huge difference. I had looked at other dealerships and was treated only like a wallet from the moment I entered. He worked hard to help me find what I needed in a car and was pleasant and respectful the entire time. Not at all the experience I had at other dealerships. With all of the hidden fees etc other places have, carmax was not more expensive. I was glad not to give my money to sketchy people at another place.
Best car I've ever bought
by Shelley68 from Jerseyville,Illinois
December 18, 2018
Love it! Very comfortable and drives great! Very good on gas usage. All around great car. I would highly recommend this type car to anyone who asks
Working with jeff Williams has been GREAT. He has been so helpful and on top of things with our new van even long after the purchase was finalized. I really appreciate everything the dealership has done for us
Most comfortable car I love it
by Savanna Ross from Coon Rapids,Minnesota
November 13, 2018
I have never had such a nice car. I’m looking forward to having this car for many years and making lots of trips and having good memories in it.
Great salesman! Only down side was they hit me extra hard for add on warranties, service plans, etc. But it was an enjoyable purchase overall.
Most reliable car I've owned! Looking forward to m
by Troy777 from Rockford
January 13, 2019
Very reliable and safe for trip on the road. Has a nice body and spacious interior. Looking forward to the many options in has to offer.
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