From the time we walked through the door until the time we left, our experience with Trevor was awesome! He had wonderful customer service and made sure we were happy every step of the way. All the staff was very friendly and helpful. Definitely worth the drive to buy a great car from great people.
Very unreliable truck.
by Animal Man from Frankfort, KY
October 22, 2018
Bought this truck new. It only has 60,000 miles in 7 years. Everything works fine except for the DEF system for the diesel engine. It's been in shop 4 times for DEF sensors and each time cost me around $500 to $900 dollars to get it fixed. I will not drive too far from home because never know when the sensors will break. Never buy another chevrolet diesel.
Carter Chevrolet is the absolute, hands down best place to buy from! Very laid back and easy to deal with. The whole process including finance was super easy!!!
L5P Duramax has no comparisons
by Diezelnut from Mount Vernon, IL
December 2, 2018
I’ve owned Ford and Dodge diesels in the past, nothing compares to the L5P. The truck is comfortable, quiet and has an impressive torque range. Have not had it long enough to gauge mileage, so far it compares to the LML when it was new.
We had a great experience with Marvin Preston and all the people at Carter Chevrolet. They went way out of their way to earn our business. They earned our trust. Thanks! Van and Janene Kerns
Unreliable diesel truck
by Franks2006chevy from LOS ANGELES
December 9, 2018
The 2500 hd gas version is reliable. However the 2500 diesel version is unreliable. My father had a 2014 chevy silverado 2500hd with the duramax engine. It broke down often. He hardly used it for work. Mostly just for weekends to go out . Never pulled ,towed or hauled anything with it. The reason he finally got rid of it was after the fuel system had a problem and it ended up damaging the internal parts of the engine . Factory warranty paid $8k to fix it. Luckily it was still under the 36k miles. So stay away from these duramax engines. The only reliable duramax engines are the ones made in 2006 .
From the moment I pull up to this service entrance each time, there is a service writer ready to help. They make my waiting room experience bearable each visit by recognizing me and asking me if I need anything (i.e., anything to drink or a ride home), and keep me informed as to why I am waiting so long, if that is the case. And if my wait is at home they call me when the car is ready; not waiting for me to call them. The car always feels so much better when I drive it home.
Okay, the bad news. Recently (June 2018) I was taking a long 3 day trip and needed to make sure my general maintenance (battery, tires, etc.) was in good shape. I received the usual wonderful service. However, on my trip, the radio did not turn on until I was near my destination. That was okay but it worried me that something was wrong and hoped I don't break down on the highway. When I returned home after my trip, my battery died 3 days later in my garage. Whew! Is there a way to check the battery life before a trip?
by Dave from Lagrange wy
October 6, 2018
This truck serves my purpose it is Avery comfortable to drive service department seemed very good and quick at taking care of my trucks needs to run properly
Besides the gas mileage being extremely low due to being a gas truck it was worked extremely well for my family. Pulled my camper fully loaded and the bed filled. On long drives was very comfortable not just for me but my passengers also. World but this truck again but might go for the Diesel upgrade.
Thet were very good and prompt at getting to my vehicle
Expensive to repair
by T_Dub from Lehi, UT
January 13, 2019
When it runs right it’s not a bad truck. It’s comfortable on trips and looks good. How ever it is painfully expensive to have repaired. 90% of shop won’t even work on diesels and the ones that do charge a lot.
Fantastic service department. Absolutely the ONLY dealership service department that I trust... because of John Noble period. One prime example: John keeps me informed of important upcoming maintenance but NEVER pressures me into performing recommended, but not critical, costly maintenance decisions. John is an effective and knowledgeable service adviser with excellent communication and interpersonal skills. I have written this before in previous customer feedback reviews and I will re-enforce my comments; I will continue to purchase my vehicles at John Vance Auto Group as long as John Noble is my service adviser.
by Jmagg from Franklin ohio
November 27, 2018
Actually this was the perfect truck for my needs everything is what I wanted from gas engine to double cab even the color only concern I may have is fuel milage but with towing ability an very well equipped I think I can live with it
Friendly service,laid back atmosphere with a kick xxx finance guy. Our sales guy Marvin was awesome great personality. Great place everybody watching football games fun fun fun
Perfect Truck for LIFE!
by SantaCruz from Aptos CA
June 8, 2018
I love my Silverado LTZ! It drives amazing and looks the same! Its by far the most comfortable diesel truck I've ever been in and still has a ton of luxury features that make it a fantastic ride anywhere I need to go!
Went in for a $9.99 oil change asked to change filter than wanted to charge $30 labor just for that. They did take that charge off, but guess they are just baiting you with the coupon to run up the charges. The girl at the cashier desk was very nice and called the manager because she didn't think the charges were right either!
Why don’t they do anything about the def system
by Tom2015 from Missouri
June 7, 2018
I’m disappointed 68000 dollar truck with 54000 miles only and def system is bad what a shame I parked it bought a 07 dodge I pay 730 bucks a month on a truck that needs 3 to 4000 dollars or more worth of work what a shame chevy
Honest. Fair. Easy. Worth the drive to Okarche. Been to many other dealers around the state by far the best and most honest with deal!
by steely 49 from NW USA
January 2, 2019
First.....and last diesel, as this one will last. 100k now, and drives like new. Tows my rv like a dream. Expensive, but you do get what you pay for. My Silverado 1500 gasser was good, but not for towing in the mountain passes. This beast is built to tow! Keeping everything stock for now.
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