Gregory Michael was a good, solid, well knowledged Service Representative. I had had a poor experience with JEEP in Gilroy so I tried this JEEP Service Center in Santa Cruz. Boy, what a difference! I had the personalized attention I needed, everything was well explained. And Gregory seemed genuinely thoughtful. I will come back for all my JEEP needs which you can provide. Thank you!
My appointment was for 10:50am. Did not get started till 11:30.When I checked in was asked if I wanted a wash at the end and I said yes. It was not done so I waited around more time for then to wash it. All in all what should have been a short 40 minute visit took almost 2 hours. Then when I left, the warning sites in the outside mirrors stayed on while driving home, until I restarted the car, not sure why but it woks fine now. On the positive, was given a ride to a restaurant and enjoyed a good breakfast while waiting
My service advisor did an excellent job of informing me what the techs found on my vehicle. He helped me determine how to best care for my vehicle and he arranged a rental for me while my vehicle was there for service.He also kept me informed during the service, and was very helpful.
Even though I had an appointment and was running behind my service provider arielle accommodated my recommendations/needs for my vehicle. Also, I did not have to wait so long for my service to be completed. I loved that they provide complimentary shuttle service. The shuttle driver Isreal was very kind and respectful.
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