I leased Chevy Traverse in 2017 from this dealership when it was Manassas Chevrolet and had a bad experience. This time wanted to buy a Cruze. Every step went without any issue. Sales Associate Carlos was very professional and nice. Austin in finance answered all my concerns and was very professional. It was overall very good experience.
I'd like to revise my previous review of the dealership. I bought a beautiful 2009 VW EOS from them. I experienced some issues with the hard top convertible functioning correctly - it got stuck in the down postion - I took it to an independent German Auto Repair shop and they diagonosed and fixed the problem relatively cheaply. The VW dealership I orginally took the EOS to wanted $600 just to diagonose the problem with a warning that it would probably cost over $2k to fix ... I was super disappointed. That is when I wrote the orginal review. I looked elsewhere to get it fixed. The independent shop went through the car and inspected everything and they told me the car was in excellent shape ... the problem with the top is fairly common in the EOS the wires stretch and crack over the years and cause the sensors to get faulty error codes. The mechanic told me not to open and close the top frequently(should leave it in postion for at least 15 minutes before making it go up or down) ... the hydraulic pumps get hot and cause the wires to fail. I know my wife loved showing the top going up and down to her family and friends because it is so cool - like a transformer car. So the fault was mine not the dealership and I apologize to them. The dealership was fair and honest the car looked and performed like a new car. The car is 9 years old you need to expect some issues. I am happy now and I recommend this dealership to you. I have had several discussions with them and they have been very helpful. They did their homework on this car and I happy with it.
Elia Ahmadian helped me with the purchase of my 2016 Chevy Cruze. He was very courteous and professional with helping me buy my car, since the last time I purchased a vehicle was in 2007. I would highly recommend Jim McKay Chevrolet in Fairfax, VA to all of my friends and family.
After recently moving to Virginia, I was looking for a new/used car. CarNova Stafford came to my rescue in more ways than one! From the excellent customer service, from ALL employees, to the gorgeous 2016 Acura MDX I ended up with, and everything in between, they made my car shopping experience amazing! I couldn’t have asked for a better team to trust!! I personally want to thank Rashid and Harris for all their hard work, time and patience with me and my pickiness! The quality of these cars is amazing! I even took my car to the Acura dealership to have everything looked over since it’s still under warranty (not at all that I don’t trust CarNova’s inspection and all) and I was told that I couldn’t have purchased a better car! Validation from the dealership itself is always a plus. The inside of my car, the outside, the drive, everything felt and looked like I was driving a 2018 version. I know I’ve found my one-stop shop forever! Ladies and gentlemen, if you want the full experience, please, please do yourself a favor and go see CarNova Stafford! You won’t be disappointed! Thank you CarNova Team for everything and God bless!
Patty, Boyd and Chris made my transaction quick and smooth. There's not really anything else to say. If you've bought vehicles in the past, you know how important that is. I was in, and out the door in just over an hour. That is not an exaggeration.
My wife and I were in the market to replace our 2008 Town & Country with a newer model. We came across White Horse from a post on craigslist, they were advertising a 2013 Town & Country Touring L. I called first, spoke with Walleed for a few minutes then decided to do an online application. He called back about 20 minutes later saying we were approved, our down payment amount and documents we needed to bring.
We traveled from Virginia Beach to Warrenton, and we ended up getting cold feet and second guessing. Mind you its around 730pm and hes technically closed. So we already made it to Fredericksburg so we just got a hotel for the night and called Walleed and told him we were second guessing (this would be our first finance vehicle ever as we always pay cash for our cars). He listened to our concerns and I told him I would call him shortly.
We ended up going to check the vehicle out, and my wife was super happy with the vehicle during the test drive. It was no pressure at all. When we got back from the test drive we had all the paperwork completed in 30 minutes and drove away with our new vehicle with a 5 year, 60,000 mile bumper to bumper warranty. I will be back to purchase a car for myself in the spring.
We do not have any credit so a traditonal dealer wouldnt help us and their down payments were half the price of private sale price. THIS IS A GREAT PLACE TO GET APPROVED and will work with you. Trust me, he will work with you. Thanks so much man.
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Helped get us into a great car for our needs and budget. Very flexible with my situation. I would recommend you. Thank you so much!
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