Mr, Dutch Moore, Is Excellent , Very Knowledgeable , and efficient , Great Customer service. Mr Moore met me with a smile / Hand shake. He was A pleasure to work with. I will return for my next car purchase And will highly recommend to others. Awesome Job! Dutch , Love my beautiful car . Many Thanks . CINDY RN, BSN .
Leo Aleshire made me feel so welcome and like we were old friends or family. Nice, trusting, patient and very knowledgeable. I came in not knowing if I wanted a Camry or a RAV4. He let me test drive 2 of each and offered to let me drive more. Didn???t make me feel rushed. I???m taking my dad to him ASAP to get a new Toyota!! The entire staff was very friendly. Selena Neal was also so nice and helpful. Will definitely go back!
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
I recently purchased a preowned Subaru, Todd the salesman and Donnie the Sales manager couldn’t have been more helpful. They were professional and courteous and easy to work with I highly recommend seeking them out, my experience was so comfortable, no pressure. I am so very pleased with my car and how I was treated!Thanks Quantrell for have great associates and outstanding service!! 5⭐️ for sure
Worked with Joe the General Manager and couldn't be more happy with my purchase and how he handled everything that I needed. He gave me an AMAZING price, I mean AMAZING on a used 2014 Ford Fusion. He worked with me, he even gave me the car before I even paid him!! Everyone needs to come and buy here, they will not only give you a great price on a car but help you out with anything else you need. Going to recommend this place to every single person in Lexington. Talk to Joe tell him Scott sent you.
I bought a Honda CRV from Paradise motorsports. The vihecle I bought was worth of the money spent. I have also visited the dealership for maintainance and services twice within a month where the disappointment of my buying experience come out into light. The car, which was said to have been inspected in TOYOTA greens, appears to be not properly inspected except the mere oil change it underwent. Within three weeks the car's AC system declined and the dealership asked me to pay 300 more to repair it. Another time, I took the vehicle for a serious maintainance and returned back my car with more new damages that didn't exist. They must have unskilled mechanic who barely work there to disgrace the work of the auto market. Having enough trouble with the dealership, I further researched on the marketing philosophy of the company and what comes out as the result is shocking. The auto dealer, just send all vehicles to TOYOTA greens for oil change. With that they get the certificate of inspection, which literally doesn't tell the whole story. With this in mind I suggest buyers to make the vehicles checked by professional experts.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I was shopping for a reliable used car for my son, and we couldn't have been more pleased with the process. Mike was very easy to work with. He answered all of my questions, and we were able to work a good deal. I would highly recommend both Mike and this dealership. Very nice people and easy to work with.
I can't say enough great things about Dutch's Chevrolet. David Ishmael was amazing and so accommodating! No pressure to buy, was willing to find me what I wanted. Also gave me a courtesy car to drive while mine was being serviced. My family has done business with them for years and will continue to do so and recommend all my friends too! Very honest and sincere people! Can't say enough good things about them!
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