I had to have my vehicle towed in and I was expecting the worse. It was fixed in one day and the cost was reasonable.
Beats all other models in it's class.
by Keith from Coral Springs, FL
January 7, 2019
Hands down, there is no other Full size SUV like the GNC Yukon "Denali", not even Cadillac, let alone chevy low end Tahoe and Suburban. GMC IS, PROFESSIONAL GRADE. Real Leather, Real Wood, not plastic and real metal on the dash. Won't find that in Chevy. Looking forward to my next one.
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
by Fireshrek from Cheney, wa
August 28, 2018
I bought this car for my wife. It has great get up and go the ride is smooth. The interior is comfortable and easy to use. The 6.2l with the 8 speed transmission is an awesome pair!
After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
by Jay Williams from Dayton, OH
March 24, 2018
My Yukon has plenty of room, it gets great gas mileage, and is a very comfortable drive. My wife used to think it was too big to drive, now I can’t get her from behind the wheel. I will never get a smaller vehicle again.
We were so happy after the first time dealing with Don Franklin and our salesman Darryl Bond it was an easy decision where to go 2 more times! We got great deals with no stress or pressure, Darryl Bond worked hard and found us exactly what we wanted and got us a really good deal. I have and will continue to send people there including my parents! This IS the place to go! #007
by Stephen from Houston Texas
March 11, 2018
Has everything I need great interior space and cargo plenty of room for my family great engine kids love it and so does the wife
This was the first dealership I've ever visited to purchase a new car for myself. I had a great experience there, and enjoyed interacting with everyone there. My first experience purchasing a car exceeded my expectations!
Very comfortable and reliable luxury car
by HMD from San Jose, CA
October 20, 2018
Most comfortable car I’ve ever owned! Combination of luxury and comfort in one car. Best car for long trips and around town. Definitely suggest this car if you’re looking to buy an SUV!
Spoke with John Russell. I found him to be knowledgeable, professional and personable. Unfortunately, we couldn't come to terms but the experience was very good. I would recommend them.
Jerry, Nashville, TN
built like a tank
by AA1PR from Rutland, VT
June 9, 2018
it has all the creature comforts one would want with all the bells and whistles you need
its like riding a couch on wheels in luxury and style
I recently purchased a preowned Subaru, Todd the salesman and Donnie the Sales manager couldn’t have been more helpful. They were professional and courteous and easy to work with I highly recommend seeking them out, my experience was so comfortable, no pressure. I am so very pleased with my car and how I was treated!Thanks Quantrell for have great associates and outstanding service!! 5⭐️ for sure
I LOVE MY NEW CAR!
by FrancesBish from Ten Mile, TN
January 3, 2019
Thanks to Doug Clark, I found the perfect vehicle for me. I absolutely love my new Suburban, all the features and even the color. I had a great over all experience.
Go see these guys for a good deal. I drove from Boyd County,Ky. Drove a little saved a lot. Car performing very well. Treated my wife and I very nice. Answered all my questions.
Best SUV on the Market
by Mick from Healdsburg, CA.
January 8, 2019
The GMC Denali is wonderful for a family with comfortable seating for 6. Great for Road Trips. Second Row bucket seats. Entertainment System with a DVD back seat screen. Nice alloy wheels come stock on the Denali along with many extras that are optional on other SUVs.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Yesenia from Garland, Tx
December 5, 2018
This car met all of my needs. Great to use it for our family vacation roadtrips, we really are enjoying it, love the interior and everything
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Very comfortable SUV
by Pedro81 from New Bedford MA.
November 25, 2018
Own a 07 Escalade traded for the 2015 Denali and boy feels very comfortable and the room I needed for my family vacations. Overall very happy with the SUV.
Great place to buy a car from...
My husband got his car there and after we seen we got a great deal we went back a month later and bought a mini van for the family... Thank you Broadway Auto Mall and your team...
It Runs Excellent
by D J from Woodlyn pa
September 14, 2018
Excellent Truck Runs Great No Issues at all if you need a Reliable truck this Is it me and my family owned this truck for two years never had any problems
Friendly helpful and great service provided information that was needed and service was very quick and efficient would recommend them
The most beautiful vehicle everrr
by Jennagrace333 from Traverse city mi
January 10, 2019
This is the best, most beautiful and coolest vehicle I’ve everrrr owned . It’s gorgeous and drives soooo Majestically!!! I’m amazed and in love with this truck ahhhhh and the dealership I bought it from Grace Motor Mall I cannot day enough good things about them !!!
Emailing back and forth with Ms Palmer on a car I was wanting to buy .Ms Palmer suggest that I look at the car fax report and by doing so I found out there was frame damage along with a few other things. I ask Ms Palmer if frame was covered and she informed it wasn't but I could take to any shop to have it check out.
After reading Carfax report I decide not to buy the car
Ms Palmer could have NOT been more honest then that. I also called the dealership and talk to a gentleman that was helpful also. I'm saying this as I would buy and suggest other people do ck out this dealership
Thanks Ms Palmer
Family perfect vehicle
by Kfrey from Greer, South carolina
June 24, 2018
I love this SUV. Perfect size for a family and if you have pets as well. Plenty of room for bags for long trips. Comfortable captains chairs, love that the rear an control the ac/heat along with music if they wish. The navigation screen is good size as well. Loved the DVD system, very easy to use.
The men were very respectful to me I am a female buying my second car ever. They Took me around the lot 3 different times because I was indecisive. Help me with new tires. I just recently paid this car off and I am still driving it around. All I have had to do is keep up the old changes and change the brakes. I was very very very blessed! I won't go anywhere else ever!
very nice truck with good comfort and power.
by Mdot from Bellwood,il
October 19, 2018
I have always wanted a Yukon they seem to be reliable and stylish, with good space for family outings and overall fun, will look into a earlier model when i am done with this vehicle
Really stress-free car buying experience. Nick Sexton & everyone in the finance department are great to work with!
Best SUV by GMC
by Genius from Dallas
August 21, 2018
The exhaust system is everything, goes fast when you want, or drive comfortable for ladies. Captain seats are better and convenient. The black grille is a show stopper! The red capilers are original and adds another custom touch.
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