I purchased a 2012 Impala from Ken Houtz Chevy based primarily on the great service department. I have known the service manager for many years and he is one of the best I've had the pleasure to deal with in my 55 years of owning and driving cars. I purchased the extended warranty on the Impala knowing with confidence that the warranty would be honored.
My only complaint is my vehicle was due for an inspection and they did not tell me. Three days later i realized I had a 10 on my windshield. I was there on the 8th my day off!! Now i have to arrange either for time off or a ride.
I love this dealership, our salesperson Katie is awesome. She knows about every vehicle and remembers us year after year. She knows to only show us a car or truck in red and my husband had particular needs from our vehicle. Ken always stops to say hello and makes sure we know he is happy .to see us come back year after year
Between my wife's SUV and my truck we purchased from Ken Houtz Chevrolet, it was no question who I would go to for a used commuter car. They weren't pushy when they found possible cars and when they did find the right one, they made the purchase just as easy as our new vehicles. Customer service is top notch and they make things right. This is why I will only buy a vehicle from Ken Houtz.
We were looking for a Mercedes GLE 350 and called the dealership as they had a 2016, they were able to located a 2017 with 5,900 miles on it in mint condition and close to 20% off sticker. Wonderful service, financing and even delivered the car to Falls Church. Will never shop anywhere else or buy a new car.
My experience with Jermaine was awesome. I have only good things to say about Hampton Chevrolet. Very professional staff!!
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