With me, its all about feeling comfortable with my purchase. I walked away from about 7 different dealerships in MA before going to DeLuca and talking to John Canole. He was very likable and actually had knowledge of the vehicle I was interested in. I thought this was a nice change from my prior dealership experiences. That tends to make me feel more comfortable, so thanks to him I got exactly what I wanted and I love it. Great car!
Jimmy was a pleasure to work with. Very helpful and knowledgeable. I bought a car for my son and when I picked it Jimmy told me to send my son down to see him so he could go over the car with him and help him set up his phone.
Our salesman (Alex) was excellent, made the process enjoyable. He was patient, knowledgeable, and pleasant throughout the whole sale. Looked at multiple vehicles and options and ended with what we wanted at a fair price.
We were treated courteously and professionally. Our sales agent, Mark, worked tirelessly to make the sales win/win for everyone. The facilities are very clean, including the entrance to the service bay. After we bought the Traverse we brought our GMC Acadia in for service and received prompt service.
I believe the service was excellent very fast very courteous Also very friendly they knew exactly what I needed they took care of it in the waiting room and that place is on believable and I also like the idea of having that little deli restaurant inside it was great to have a breakfast
I purchased a used 2016 corvette from Banks with 2k miles. Banks said they would stand behind the car if any issues arose - turned out there was an issue and they went out of the way to take care of it. They kept their word - highly recommended.
Hi, I recently purchased a 2017 GMC Canyon SLT from another dealer with 1650 miles on it and something called Teen Driver was active on it. The dealer I purchased it from was unable to reset the Teen Driver mode and suggested I call GMC. After multiple calls to GMC, OnStar, and trips to four other dealers who all told me they had never heard of resetting the Teen Driver, I spoke with a women named Cassidy in your Service department who took down my contact information and told me that she would look into the issue and get back to me. The next day I received a call from Chris Proteau who had asked me to stop in when I had time and he would be happy to look into the issue for me. I stopped in to Lannan Chevrolet after work and Met Chris who took a look at my truck and was able to reset the computer in a matter of minutes. The great customer service that I received from Chris and Cassidy was exceptional and beyond any service experience I have received at any other dealer. Moving forward You will be my first choice for all my automotive needs.
Brought in my 1984 Corvette for a window regulator replacement. They no longer make replacement regulators and you have to retrofit one from a later C4 model. I brought my own part and was received right away. Mark was very informative and kept me in the loop throughout the process. Even though the job is notorious for being annoying, the tech did a fantastic job, and everything is working perfectly. Additionally, the window glass was cleaned, and the door panel was put back together with care before I received my car. Overall it was a great experience and I would trust them again with an unconventional job. And a big thanks to the tech
I contacted the dealer about a 2013 Honda Accord Sport listing. In the photos the Accord had non-standard wheels with snow tires, but the listing included the OEM 18" Sport wheels. It took several calls to the dealer to establish that the vehicle did not include the oEM wheels, just the snow tires on small wheels. A week later the listing still includes the erroneous 18" wheels. Not having the correct wheels makes this vehicle worth several thousand dollars less than its listed price.
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