Erik Brown was very knowledgeable, friendly, and personable. He showed us what we first asked about but he listened to our comments / wants and showed us a vehicle that fit us and we ultimately purchased. He showed us the different features of the vehicle and assisted us in setting up items we weren't familiar with. Gary(used car sales) and Dan (financing) were also extremely helpful & friendly. Gary worked with us to come to terms we were satisfied with and Dan provided options (one that I chose) to provide better future service. The only reason I didn't rate the Buying Process as excellent was because your computer system was up & down and it took 2.5 hours to get the paperwork completed.
George Jones was the most kindest sweetest salesman I have ever meet. He was very patient with us he took time to get us history on each car we had interest it was a surprise car for our son and George helped us make that surprise a wonderful day ! Thanks again George
Excellent service department in this area. can not beat the managemenr staff both in the office and on the shop floor (advisors).Have been using this dealership for several years and will continue to do so.I would recommend this dealership to anyone that has a need for excellent customer service and nothing less
Had a pleasant experience working with Fred at Serra Toyota of Decatur to purchase a new car. He was patient and paid attention to details to make sure I had all the features I wanted on my new car. I will tell all my friends to see Fred when looking to purchase a car. Thank you again!!
Came from Knoxville TN to purchase truck I saw on cars.com my salesman was Sam Hughes and he was very helpful in getting everything set up so when we came to pick the truck up everything was ready and he even took care of getting the windows tinted for me. Would definitely purchase from them again.
Tim and Jim are the ideal sales team. Very helpful and patient without being pushy or hard sell. They let the product sell itself while offering information and details as needed. We were given a very thorough explanation of all of the options on the vehicle we purchased. This is the second Jeep that Tim has sold to us. Thanks.
My name is christian Cantrell I have been in the market for a used truck so I came in and Austin craft helped me so much he was so friendly and polite really felt like he cared what I wanted and told him and I we were able to talk and work out a great deal
After being extremely indecisive about which car I should get, I decided to try Audi. As I explained the specifics for what I was looking for, Austin Craft was friendly and extremely knowledgeable and recommended I test drive a Q7. I fell in love with it. He really knows what he’s talking about and would recommend his advice to anyone looking for a new or used vehicle.
I bought a new Escape in Minnesota and the dealer there had screwed up installation of a new wiring harness. I set out for Alabama and had trouble all the way. Woody Anderson's service dept. found the problem, fixed it and were SO SO helpful. I wish I could take it to Alabama for all my service.
Professional and Honest. Best buying experience i have ever had. Purchased a CTS V Sport last Wednesday. Entire Staff was great.
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