Have been a Ford owner for 25 years & this was my 1st experience at a different comany & it was the best customer service experince I have ever had. I gave my salesman all of the pertinant information he needed via email. And he had everyting ready by the time I got there and was out withing 45 minutes. I have a very busy work schedule, as do most of us & I do not want to spend a lot of time at the dealer & I certainly did not have to. In & out, just the way I prefer. Rich Milne did a superb job & also his assistant, who's name I just can't recall @ the moment. (sorry)
Front lugs were not tightened on oil change / tire rotation, spoke to Service mgr and he rechecked all and spoke to technician. Filled my tank with gas and told me he would take care of two future service visits. Thankfully no one was harmed and the vehicle is fine.
I brought my 2008 Impala in for its annual winter worthy check and tune up. Once again I was pleased with the attention paid and the suggestions made that I found mutually agreeable. Once again, a good experience and I continue to have confidence in this dealership.
by Robert Lloyd Fix from Sterling Heights, Michigan
August 15, 2018
Disappointed with lack of communication. Took 2 days to get estimate and I had to initiate call to find out about estimate. Was told repair department would call back when parts were in. Again, I had to initiate call a couple weeks later to find out parts were in.
My experience with Larry Kane at Moran Chevrolet was great. He was very informative and friendly. We traded in and bought a car through him and the process was very smooth and seamless. I would highly recommend!
Everyone at Golling made the purchase of my car very quick, easy and efficient. It was literally so fast, as they accommodated me on my lunch break for a test drive. And when the private buyer for my car backed out at the last minute, the Golling team went to work and found a new buyer within a day. Thank you!
Was looking at a used car they were asking top dollar for. It needed paint in numerous places, hubcaps, and parts of the bumper recliped. They would not fix those things or come down on price for the car so i could get those things fixed. The car has been there for months guess they didn't want to sell the car that bad.
The service was excellant ,took Explorer in for oil change. Was in and out quick , friendly staff , great experience. The leasing process was quick and easy through Chris Merriman. Overall great experience at Crest Ford.
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