Patricia Smith was an excellent and kind salesman. She made us feel very welcomed and cared for during our entire experience. She was extremely accommodating to our needs and was extremely helpful in answering any questions. Patricia's kindness and overall gracious demeanor at our first visit at Ford was the reason we came back to purchase the vehicle. Patricia makes you feel important as a customer and makes it known to her clients that her overall goal is your happiness and satisfaction with your purchase. It was truly a great experience and we will continue to work with Patricia in the future for any additional purchases.
I searched the internet for a very specific car. MJ Automotive did a terrific job trying to earn my business. They were easy to communicate with and had great follow up. I wish I could have bought fro them, but I found a better match to my desires than they had available.
Jen S. our salesperson was one of the best sales people we ever dealt with. She was patient, informative, and worked with us to meet our needs budget wise. We test drove a few cars and she explained all of the features without trying to close the sale or pressure us. We got the car we wanted and Jen explained the process in detail and made us feel comfortable and have a good buying experience. JJ was the finance person and again this was a great experience as he worked with us as well. We highly recommend seeing Jen and JJ for all your sales needs there. This is one of the best dealerships around and they came highly recommended by our friends and family who all drive cars from MJ Sullivan.
Mike Desmond was an excellent salesman no pressure and worked with me on what I wanted! I appreciated his kindness and his patience! He even helped me with some insurance problems. I
Highly recommend Mike to help you with your next visit! Within a few hours I had a new vehicle. Thanks Mike!
Can not say enough good on your Employee, DiAngelo Romney, His Knowledgeable, Compassion for his job and his customers is something to be very proud of Mr. Sullivan. He keeps you at ease and very well informed when working the sale. This is my 7th car with your establishment and I can honestly say, I enjoy coming here. DiAngelo has sold me 2 cars and both were a delightful encounter !! He follows up with a professional phone call to make sure everything is OK. I would also like to express my sincere gratitude on Your Finance Manger, JJ Parker for making my financial transition an easy one.....he always has ! JJ is a delightful individual with exceptional knowledge on Financing. Thank You J.J. and DiAngelo for your kindness. p.s. I send Friends and Family to your Dealership ¿
You had the truck that I wants at the price Ivan work with and it did not get me in trouble with wife. Dan and Darnell did an excellent job and Bear got me started in the right direction. Do I get a copy of the pic of me ringing the gong?
Excellent sales and service. Jim K. the service manger is second to none as well as the service dept as a whole. Great techs Steve and Woody take care of my truck flawlessly.
Dave in sales as well as Dave the sales manager have always taken care of me with all my purchases.
There’s no other place to purchase your new vehicle but Crest Ford.
Not happy they forgot to put my name in for an appt.but took me waited hour 1/2 for an oil change.not good.and I never got paperwork on my oil change,girl wasn't very nice at all.Just handed me my keys never said nothing to me.......Norma Desimas.860 204 2931........
The folks at Scranton Chevy are by far the best in the industry. I inquired last Monday evening and was taking s test drive an hour later and less than 24 hours later taking delivery on my new Silverado.
I came to the dealership because of a specific vehicle that I saw online and Kamila helped me through the process of buying it. She is professional and knowledgeable as well as being a genuinely nice person. She even came and picked me up at my house and brought me to the dealership to pick up my new vehicle. I had a unique and difficult financial situation when I went in, and Kamila and James were able to work with lenders to get me a fair loan. James explained everything to me and did a great job working his magic to make this possible for me. Neither of them judged my situation and they made me feel completely comfortable with the whole process. I would definitely recommend Scranton Chevrolet to anyone looking to purchase a vehicle.
Even though the price for labor was ridiculous everyone, ESPECIALLY Sarah (I???m not positive that is her name), was very helpful. She understood that I thought it was going to be under warrenty and didn???t except to pay so much out of pocked. She tried her best to lower the price for me, and I am very grateful. The service was done in a day and when I picked my car up every single person greeted me with a smile. The great customer servious definitely softened the blow for the service price.
I???ve been looking for an Suv for awhile and finally decided to trade in my Hyundai Accent for an Equinox and I couldn???t be happier. I worked with Tudor who was such a pleasure to work with. He answered all my questions and was able to find me the perfect car that fit my budget. There was no pressure to look at anything other than the car that I went there for. I will be recommending this dealership and this dealer to all my friends and family! Very happy with my purchase
Very genuine customer service. This dealership really cares about their customers. Ive been to other chevy dealers but this one is the best. I can see that they go above and beyond to take care of the customer.
Service department,great. Sale department not so great
by JAREDNELSON11 from DealerRater.com
November 0, 2018
Very happy with the service department. Sarah was very professional and helpful. As for sales, I believe I was talking to the sales manager and I asked him to give me a quote for my truck because I am looking to trade it in. Was there for an hour and a half and he never got me one. Not happy. I walked out.
Dropped car off before closing after an acccident during a road trip. They Performed inspection/diagnosis and serviced the car and was back on the road next day.
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