Maurice, sales Manager and finance manager(sorry forgot their names) did a great job didnt hassel me no annyoing phone calls after I told them give me a day or so to make sure I had all my stuff together.
Went into dealership looking for new car or truck. Was greeted by Chris and helped us out. Was friendly and very knowledgeable about all the vehicles and trucks. Ended up buying a new 2018 dodge ram truck. Would recommend this dealer and would recommend Chris as well. Drove one hour to this dealership on the 4th of July and was well worth the drive with the experience we had at the dealership.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Much Gratitude to team @ San Juan Capistrano Jeep.
by Taylor Davis in his new Jeep C from Newport Beach
September 6, 2018
The team that helped me with my purchase, specifically Arden, Durrell, and Shana were very professional in several ways. They were highly knowledgeable, eager to meet my needs, very friendly and set an excellent environment to handle business. They genuinely wanted me to take my time and make the right decision. Even when I was hesitant to take a second test drive the urged me to not rush things and see what both cars hard to offer, their time and execution was greatly appreciated. I've already recommended this branch to multiple friends guaranteeing them that Jeep is the way to go, especially when you have Arden and Durrell on your team.
They checked me in before I could get out of my truck with a I Pad and asked me to wait in the very nice waiting room. They sent me a text to ask if I would like anything. Within an hour the nice lady handed me my keys and asked me to see the cashier for my receipt and I was on my way.
Walked into the dealership and I was greeted by Jose. He showed me the cars I was interested in and gave me the full description of each vehicle that I test drove. He worked with me through the buying process and I was able to achieve a very satisfying purchase, much different than my past experiences. I can honestly say this is the best buying experience I have ever had! P.S. the finance manager was also easy to work with!
It's our 14th vehicle within our family over the years from Tuttle Click - our 4th within the past 12 month! We are definitely very satisfied and loyal return customers! It was a great pleasure all around from A-Z, to purchase another new vehicle.
Went here looking for a new 2015 Grand Cherokee. Tried to buy elsewhere and dealt with some horrible people! Made my way out there not expecting much better as a car salesman is a car salesman, but I couldn't have been more pleasantly surprised! Jésus was the sales manager and he was awesome! No pressure, easy going, worked with me a lot. And it was a fast experience! I wasn't in the show room for 5 hours like the last time! Would highly recommend.
The staff was amazing. Flavio was a wonderful salesman and Keith in finance was very helpful and warm. They treated me like family. It was refreshing to have employees who have all worked together for a long time and were very knowledgeable and worked like a team.
I want to thank Juan Garcia for his dedication and taking pride in his work and excellent customer service. My daughter and I went on Friday (09/29) and he made sure we were taking care of. We were out of there in no time. I am so pleased with the service and care provided, that plan to be a returning customer and will definitely recommend to my family and friends.
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