Dear Mr Greene,
My wife and I wanted to say thank you for your professionalism and the professionalism of your staff. You and your team made buying our new 2018 Ram 3500 diesel crew cab 4x4 a very easy and pleasant experience.
Prior to coming to John Green Chrysler Dodge Jeep Ram,
We had spent the last three days searching and trying to buy this exact truck and do so under budget. We had traveled 5-6 hours a day, to three states and at least eight dealerships. Each of these dealerships had the truck we wanted in stock. Each was given an offer by us for said truck and subsequent negotiations ensued. Some negotiations were short and some were marathons that lasted hours in the store and went on for days.
We walked into your showroom tired, beaten and discouraged. I told your salesman, Dave we were going to have to “speed date” a truck buy. He laughed and said he’d make the process as easy as possible.
To say he and you did would be an understatement. In less than an hour we completed the process. We bought the truck we wanted and stayed under budget. You made many concessions to close the deal,
Not the least of which was making us the strongest offer of any dealership for our trade. A full 10% higher than the next highest. There was very little back and forth. You made us an offer through Dave and we countered. Instead of sitting behind your desk or the one way mirror like other dealerships you came out and greeted us. We had a chat like we’d known each other for years as we whittled down the difference. You gave a little and we gave a little. We’d have liked to buy the truck for a little less and I’m sure you’d like to sell it for a little more. At the end of the day, I’m confident I got the very best deal anywhere this side of the Mississippi.
All I can say is wow. The irony of the whole situation is your dealership is one of the closest to us yet was the last one, obviously, we visited. We were down to one more if we were unsuccessful at your place and we would have to widen our search.
Thank you sir.
Mars Hill, NC
Best car buying experience I ever had
by Mark at SPT from Tampa, FL
January 11, 2019
Shopped the entire State of Florida for a Pacifica just the way I wanted it. Ferman blew away the field with both selection and price and it wasn't even close. This dealership is full of professionals that aim to please. Miguel was our salesman, he bent over backwards, was honest and straightforward and made the experience a pleasure. They have a new customer for life.
Seth met me in the parking lot. I had hit a deer and totaled my car, so I was in a "situation". I explained my financing, credit, and payment options. We looked at a used car, and I even test drove it. When I returned to the dealership, I was told I couldn't get approved for a used car, but could get approved for a 2018. I was shocked! Needless to say, I came out with a better deal than I had planned. Everyone was friendly and accommodating, and not pushy at all. Overall a very pleasant car buying experience!
Great car with great features
by Nate the Gator from Deltona, FL
January 14, 2019
Love the bells and whistles of our 2017 Pacifica. Love the space and comfort. The room and also the styling makes this car worth the price.
We were shopping for a new truck. We had been to several dealerships. When down to the final numbers they just couldn't budge off their price our trade. Fortunately for us we found a higher end model locally for $12k off msrp and the same for our trade they were giving ys
So far so good!
by Angie from De Pere, WI
January 14, 2019
We just purchased a used 2017 Pacifica 2 days ago. So far it is going good. The only thing missing is USB ports in the 2nd and 3rd row seats. Other than that we love the Van!
I drove an hour to trade my Mercedes for a Lexus they had taken in on trade and although the negoations started out slow and we couldn't come to an agreement that night, Jonathon said they would try and get some clarification on the value of my car and get back with me the next day. So I drove home that night thinking Yeah Yeah Sure, Whatever. I'd heard that before. Sure enough though Jonathon called the next morning and after just a little bit more negoation we were able to come to an agreement and the deal was done. I drove back at that point and picked up the car. I say all that to say that even though they could not make a deal that worked for me that night, they kept trying to get me a deal I would be happy with. I've bought quite a few cars from the so called upper end car dealers in and around Charlotte and never has it been so simple and easy to just go in and purchase a car. Oh and by the way, during that night while I was waiting to hear back the price had dropped on the car on line and although they didn't know that. When I brought it to their attention thinking it would " No you've ask for to much already, the deal is what it is " But no, they honored it without question. These are just really good people to deal with.
So if you ever need a deal on a vehicle go and see Jonathon Arrowood. As they say " You'll be glad you did " But if your not go back and see them I'll bet they make it right.
Has some transmission problems
by Seamha from Roanoke, VA
January 9, 2019
Love the looks of my van. Hate that this van has a hard shift problem. Been back to dealer several times, Chrysler states this is a normal condition. Nothing normal about driving down the road and almost getting into an accident due to car losing power then jerking into gear. Van is back at dealer hopefully for a fix this time.
Good experience, sales very helpful, had no dislikes. Will recommend to family and friends
Purchased used have had no problem. Good doing business with them.
by Alissa from Kannapolis, NC
January 7, 2019
Great van/crossover! Very stylish. Interior is very well made.. sleek , roomy. easy to drive comfortable to drive! Has good get up and go! Safety features are great!
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