I live more than four hours away from the dealer. We were able to do the entire deal via email/phone/text. They delivered the van and paperwork to my house. I test drove the van, then finished the paperwork in my dining room. It was a very smooth and low-stress process. Everyone I interfaced with was courteous, professional, and helpful. The van was delivered as promised, and the whole experience was flawless. Also, the price was the best I could find in a 500 mile radius from where I live.
This was my 5 th mini van, Dodge / Chrysler, Love
by Dot S from Pittsfield, Ma.
December 22, 2018
I Love It. A lot of inside room , drives great . Loved my Dodge Caravan , had 4 of them but just wanted to try the Chrysler Pacifica van and so glad I did, it’s great.
Just don’t like small cars that are low to the ground and not a lot of room to move around.
I have 2 growning kids who need a lot of room and comfort.
Love he heated seats. And the backup camera.
The third row seats fold flat so you have slots of room for moving large items.
Great experience with Henkel Dodge salesman Garrett Miller was wrapped up in a lot of other items along with everybody else in the place they were very busy but he took the time out to show me and my wife 4 trucks and we left with the truck that we wanted he had all the knowledge that I researched which matched didn't try to sell me anything you let me and my wife enjoy the drive of the vehicle without talking allowed us to check the two trucks that we drove the only time he shared information is when we ask questions which I thought was very awesome and he was very thorough with his information I would send my family and friends to Henkel Dodge
Most comfortable and reliable car ever owned
by ThedaD ceramics painter from Beaumont, TX
December 19, 2018
It has plenty of room for anything I might have to use for hauling my ceramics and for the people who ride with me. We are not crowded at all.
The car buying process was pleasant. Doug was a great salesman and was not pushy or aggressive. I appreciated the laid back style. I had hoped to get a little more off of the price, but they already had some of the lowest prices posted for what we were looking for.
by Alissa from Kannapolis, NC
January 7, 2019
Great van/crossover! Very stylish. Interior is very well made.. sleek , roomy. easy to drive comfortable to drive! Has good get up and go! Safety features are great!
I was able to do most of my car-buying without heading into the lot. They were quick and efficient and had me out the door with no surprises exactly on time.
I miss the Honda Odyssey.
by Minivan Mom from Milwaukee, WI
January 2, 2019
This is a good looking vehicle and very comfortable to ride in. Having Stow and Go for all middle and rear seats us great! Parking assist with back up camera is very helpful as well as the sensors on the side mirrors. The radio is easy to operate and I appreciate controlling the temperature for the whole vehicle from the front. My frustrations with the Pacifica are in the interior use of space. Putting 3 children's car seats in the middle row is very tight. The center console is small and not closed in( front or back) so one is limited with what can go in that space securely. The cup holders are small, limiting the size bottle or cup one can fit there, especially in the door. Some of the storage pockets are so small and such an odd shape, they're not usful. The Pacifica is nice, but I expected better than this from Chrysler.
Great place to buy a car. Staff was very nice. The place was crazy busy, so call ahead make an appointment. With that being said Steve Kerr was awesome and worked me in and got me back on the road very quickly.
Most options of any car I have owned. Really lik
by Al Hamilton from Hamilton ohio
December 19, 2018
Really like car! Very comfortable and easy to load luggage when traveling. Easy for mobility challenged people to get in and out. Children love screens on back of front seats.
Handles well on hilly and curvy roads. My salesman really helped me get a vehicle that works well for me.
We did Test drove with very knowledgeable salesman Rich did a great job! made the process very quick and easy.. thanks really loving new car!!
by JayL from Douglassville, PA
December 24, 2018
Love the STOW AND GO seating! This alone is awesome for camping and not fussing with taking seats in and out. Cant wait to buy the vehicle, with as much extended coverage as I can get cause it’s a long term investment for me...10 years at least. Minivan drives and handles wonderfully!
Working with Rich was wonderful. He made sure I was able to get the vehicle I wanted.
Very kind and respectful man. I will definitely pass his name along to friends looking to purchase a vehicle
The nicest vehicle I have ever owned
by StephenF from Dickinson, TX
December 15, 2018
The Pacifica is extremely nice, has more amenities than we actually originally were after, has a comfortable ride akin to a Mercedes and has been reliable in the past. We have 3 kids under 11 and it makes transporting them around for daily tasks easy and safe.
Doug was great to work with. He was honest and made the process simple. I will be a repeat customer and I highly recommend. Henkel is a great dealership!
Traded in a 13 yr old Odyssey
by Vanperson from Allentown, PA
December 10, 2018
Good looking car. There was a period of transition with all the bells and whistles, even on the L. Passengers all like the ride, but head rests have a strong forward tilt for some riders. Do like the bells and whistles, esp., flasher on mirrors when cars approach. Heat and air are both great.
They found me exactly what I wanted. They really worked for me. I would recommend anyone that wants a salesman that will work for you, call Loren Derry.
In love with this car.
by BusyMom from Hicksville,Ohio
December 13, 2018
This car has met our family's needs. It is comfortable with lots of leg room. It is versatile with the extra 8th seat in the middle bench. The only complaint is the storage in the center council to secure things from moving.
The Pacifica looks nice. That's it. Extremely problematic from the get go. In and out of the shop every 2 months or so for different issues. Got rid of it after 18 months even though I took a huge loss.
The video controls have no button info and is extremely clunky. For instance you have 4 direction arrows and an ok button. No play button. So when the kids are wanting a movie to play you are blindly trying to get it to work while trying not to get into an accident. The GPS is more of the same. The voice commands while driving are extremely limited as to what you can say. It does not find normal reference points (could be from the lack of understood commands and references), it starts by asking you what country you are in, if it messes up the voice recognition in the 5 or 6 questions it asks you, you have to start over which is 70% of the time. The styling is great, the performance is as expected from a known platform but the user interface execution with the knowledge there are kid demands is some of the worst I have ever used. As a user of a vehicle like this and as a parent you have enough distractions, trying to use basic functions of the interface shouldn't be your biggest distraction. You are taking your eyes off the road way too much to try to figure out the vague controls that you just end up pushing whatever because there is no function assigned but its the only thing you have. Whoever designed this must not have kids and missed the idea to design a safe, easy, and a stress free user interface. This van concerns me for the safety of my family when sending my wife and kids out in it.
Logan Stone was an excellent salesman. I felt very comfortable dealing with him during my car buying process. I have already recommended him and Lakeview to several friends.
by HeidiL from Berthoud, CO
November 13, 2018
This car is known for having a rusted subframe which costs thousands to fix. Chrysler has refused to recall it and there was a class action lawsuit against the company which Chrysler won. I wish I would have known before I purchased this dud. It is currently sitting in the garage and needed thousands more in repairs than it is worth.
took longer than it was suppose to but had a free loaner car so all was good they did find more wrong with my car than i initially took it in for but all was under warranty but one of the things that needed fixed in the first place was missed and had to make another trip back to get that fixed
Classy looking vehicle with comfort
by Bobalu from Va
January 12, 2019
Classy looking vehicle that had a lot of luxuries for family needs. Spacious and roomy for all the needs of a family. Great on gas for it's class
My wife and I returned our 17 Escape lease for a new 18 Escape. The process couldn't have been easier. Floyd showed us a few options. We considered an Edge and a Lincoln MKC. I wanted the MKC but Floyd actually advised us to save money and stick with the Escape. He gave us a great price on the MKC too, and I really wanted it, but we are very happy to stick with the Escape and save some money. Thanks for the advise, Floyd. The new Escape is even better than our 17 and we couldn't be happier.
I own a 2017 pacifica
by TiredUtahMom from Ogden Ut
December 22, 2018
I LOVE the look of it. I wish it has more storage spots if you have to stow the seats there is no where else. The main reason for this review is to hope some one at Chrysler sees this and fixes one big thing. I got stuck today, it would have been so much easier to use the winch on the jeep that came to my rescue but there is NO WHERE to attach a tow rope or cable.
Went to the GMC dealer in the morning; they were not willing to work with us. After reading an article about Ram outselling GM trucks, we stopped at Vicksburg Chrysler. Their inventory was good, the salesperson (Joe Mater) was great to deal with. After talking to us, Joe realized we were looking for the bottom line without any back and forth negotiating. Within 10 minutes, we had a very good number, and after lunch, we are driving home with a new 1500 Laramie.
Has some transmission problems
by Seamha from Roanoke, VA
January 9, 2019
Love the looks of my van. Hate that this van has a hard shift problem. Been back to dealer several times, Chrysler states this is a normal condition. Nothing normal about driving down the road and almost getting into an accident due to car losing power then jerking into gear. Van is back at dealer hopefully for a fix this time.
Because the advertised price of my 2018 Rubicon was so low I had doubt that the dealership would honor that price. This was further reinforced by other dealerships stating that they also advertise low with every possible incentive so as to draw clients into their dealership. But much to my surprise that price was in fact honored and now I have my new Rubicon at my home over 150 miles away from my selling dealership. That is just how pleased I was with their honesty.
by Michael from Miami
January 6, 2019
The Pacifica Minivan is pretty and you have to love the stow-away seats. But the electronics are troublesome and the dealer don't know how to fix it.
As a new buyer, Tony Rodriguez went above and beyond guiding me through the stressful and lengthy process of buying my first vehicle. He helped me make the best decision for me without pressuring me in any way, which was awesome. We worked together until we reached a point we both liked, and I couldn’t be happier with my new vehicle! I felt very comfortable with the team at Ziegler Chrysler, and I highly recommend them to anyone looking for a new or used car. Tony is extremely knowledgeable, experienced, and knows how to make customers feel welcome and involved in the process. Thank you, Ziegler Chrysler!!
Best car buying experience I ever had
by Mark at SPT from Tampa, FL
January 11, 2019
Shopped the entire State of Florida for a Pacifica just the way I wanted it. Ferman blew away the field with both selection and price and it wasn't even close. This dealership is full of professionals that aim to please. Miguel was our salesman, he bent over backwards, was honest and straightforward and made the experience a pleasure. They have a new customer for life.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.