I had the misfortune of experiencing car problems while out of town for work. I took my Chrysler Town & Country van to this dealership after finding a Technical Service Bulletin online for the problem I was having (engine misfire). They were extremely busy when I got there, but the Service Advisor Specialist, Taylor Alford, seemed genuinely interested in my plight. I had to leave the vehicle overnight and get a rental car to get back to Cleveland. Taylor made sure my van was looked at the following day and got back to me promptly with what it would take to get running correctly again. I was fully expecting the worse based on what I read in the TSB, but Taylor gave me great news and the repair was relatively inexpensive. It's nice to know that there are still honest people out there! I'm very happy with the service I received at this dealership and would recommend them to all in the Louisville area!
I just purchased a 2018 Yukon from Courtsey Buick GMC. I had a great experience all the way from my sales agent, Bill Baxley, to Michelle, the finance manger. They were respective of my time and considerate of my questions. I would recommend them to anyone looking to purchase a Buick or GMC product.
John and Ryan were super helpful in setting me up with an amazing car, and throughly explaining the process and payments that came with it. Truly satisfying experience and I give a thumbs up to both of those gentlemen.
Found car online and walked into dealership to immediate help. Very smooth and easy process, no pressure to buy. Highly recommend this dealership to anyone looking for certified pre owned or used car. Drew was great
Great place to buy a car. The lot and vehicles were immaculent.The sales staff was excelllent and very professional.We were allowed to look and they waited for us to come to them, first time that had happened during our search. Most places were on us like vultures before we could even say anything,very refreshing and surprising change!! We found our car and the buying process was quick.Within 2-2.5 hours, we arrived,test drove the car and was driving off in it. If we ever need to purchase another vehicle, CarMax will be the first place we shop!!! Best Car Purchase Ever!!!
After dealing with Frank Ford for many years, I had grown accustomed to quality professional business at their dealership. However the back end is equally impressive. The entire team of service professionals deliver quality and professional results keeping our Charger RT Max running like the day we brought it home. Thanks so much guys for taking care of us so well.
I took my jeep in for a recall. I had dropped it off and in no time I was getting a phone call that it was ready. The staff is very friendly and very knowledgeable.
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