by John & Rebekah Mulquin from Albuquerque, NM
September 3, 2018
I have already told two people with current vehicle issues to check out Zia. I linked with them through USAA, and was able to look through 10-15 vehicles, Representative Don Baca running back and forth for keys, before giving my wife and I time to narrow down our financial ability and vehicle needs. After having looked at product with four other dealerships, Zia had the most used car selection in every car category, upfront pricing, and inspection reports available to look at. Their patience and buyer accommodations was appreciated.
Omar was willing to work with me on my budget, and one everything about the cars he was selling, and had all the documentation of every repair his cars have seen. He even went above and beyond and let me take it to my own mechanic to double check everything, as well as working with my schedule to help me get the car and paperwork filled out
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I really appreciate the transparency from Zia, I got a full copy of all the inspections, they walked me through each portion of it along with the car fax and auto check, really thorough. Explained my financing options fully and walked out feeling like I made a really good choice, which doesn't happen to me often when buying a car.
I bought my 2015 pick-up from Morning Star Motor company after shopping online for a few days. The reason I decided on this vehicle was it was the best deal I could find in all of my searches across the states. I was a little skeptical about buying from a small used car dealer, but they had good reviews across several car search engines and on their website.
We made the deal over the phone and emails, and they always seemed upfront with all of their information on the vehicle and the process. After all the paperwork was completed, we drove 500 miles to pick up the vehicle and return home the next day.
On the return trip, the truck came up with a diesel filter clean and would not quit trying to clean the filter. I called the dealership, and they made some calls and personally set up an appointment for this to get fixed. It wasn’t a simple problem to repair, and they stuck with their dedication to making it right.
The customer service that I received from this small used car dealership is by far better than any car dealer or most businesses that you find on a daily basis.
I highly recommend this business and their employees for your next vehicle.
Outstanding Customer Service! Diana Baca is the best sales representative! Choice service and no haggle attitude! She is approachable, friendly, understanding, patient, knowledgeable, and most importantly, honest!
My first time there, everyone was super friendly and helpful. My first time buying a car on my own, and Katrina as well as everyone else, made the whole process easy for me.
I will definitely buy from them again.
Frida Padilla was extremely helpful to me throughout my car buying experience. She is knowledgeable, kind hearted, and genuinely enjoys helping people find their dream cars. I would recommend her as a dealer no matter where she worked
Great experience buying a 2019 Jeep Grand Cherokee
by James from Los Lunas, NM
December 2, 2018
Everyone was helpful very professional and Courteous. Went too work right away to find the Vehicle I wanted. It was a bit challenging finding the particular vehicle ai wanted on the lot. Everyone rose to the occasion and I came away with what I wanted at a very decent price. Thanks to everyone.
I have nothing but nice things to say about my sales person Jack. Jack was very professional and patient with me when looking for a Jeep that fitted my needs. The entire process was easy from start to finish and I could t be more happy with my purchase. I felt at ease making my purchase unlike other dealerships where they wanna make a sale, I really felt the interactions between me and the whole Casa Feam was genuine. I would most certainly purchase from them again!
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