Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I just wanted to share my amazing experience.
I purchased a car 18 months ago from Goldstein Jeep in Latham. It was totally by chance that I ended up there to look at cars. I had been to several dealerships, as my lease was ending and needed a car. It was truly a wonderful experience . My salesman, Mike Davey was great. He listened to what I was looking for and what I wamted to spend. The whole sales team was amazing. Then I went on to work with the finance team that was also an amazing experience. You are THE CUSTOMER when you're buying a car at GOLDSTEIN. Your salesman doesn't move away from you to wait on another customer
It has been a year and a half since my Purchase and I walk in the dealership to have my car washed every few weeks and every single person says hello to me -every person that I encountered throughout my sale remembers me. I just had my first experience with the service department and I have to say I'm once again I'm amazed. I know I've use that word a lot but there truly is no other way to say it.
It must be an amazing place to work because every single employee that you encounter when you visit that dealership is happy.
Ivy and I would like to thank so much to Michael Davey for the patience to find a great truck for us. We loved and appreciate your patience and kindness you gave to us during the entire process. Dave Stone
Carolyn was extremely knowledgeable and patient with me as I am not an easy customer. She was not at all the typical pushy sales person. I would strongly recommend her services. I am so happy with my car and my experience
Friendly low pressure sales until we talked financing
by td2018 from DealerRater.com
November 8, 2018
Dave was great to work with and everything seemed low pressure for the most part. Biggest issue was their financing over ours. We were threatened with releasing our car back for other sales if we did not use their financing (as it would take too long to get a certified check form us). When we continued to assert that it was our bank or we walk, then the deal came through. I'm not sure if this was just pressure to close before the end of the month or only a standard finance maneuver. The rest of the buying experience from the test drive, through negotiations and final car pickup all went well. Nice variety of cars here to look at, but beware on financing pressures.
I just wanted to express my thanks to Jerome Rucker on the new Jeep Compass that I leased. I am sorry for making you work so hard because I was so fussy.But Jerrome went out of his way to make sure I got all the features I wanted. and I wanted to tell you I am very please with it and I am sure I will enjoy it until my next lease. And I will be sure to see you again when my lease is up.Thank you again Jerome. Have a great day.
The overall experience of buying a new vehicle at Stephens exceeded my expectations. Our sales consultant- Melvin Rucinski provided top notch customer service and his friendly demeanor made it worthwhile. The business director- Steven Musctare made the financial end of things very simple and quick. He provided thorough information on warranties. Lastly, the owner, Steve Rucinski greeted us with a warm welcome and gave us some additional information on the new jeep. I would highly reccomend the employees, service and facility of this dealership.
My wife and I were in the market for a new Willys in Gobi. We found a few but the dealers weren't too cooperative over the phone. When I got a hold of Main Motorcar, Steve Ross was very eager to assist us in the buying process over the phone. The dealership is a 4 hour drive from us in another state.
Anyway, after agreeing to the price, I worked with Dave to get the paperwork in order before we could drive out there during the upcoming weekend. When we got there, everything was perfect and ready to go. We were in and out of there in 45 minutes!
The best part was their honesty, no games. It's a small town dealership with folks who help you out by saying what they do and doing what they say. There was no "gotcha moment" that I've experience from other dealers who are trying to squeeze you for a few more bucks.
It was worth the drive!
I know it's not typical to buy a Chevy from a Chrysler dealership but they had the truck I was looking for. I had a set monthly price that I did not want to go over and they worked with me to get me the plan I needed. Im not a fan of making large purchases and never trust sales reps but Michael Dougherty made the transaction painless!
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