I purchased a used vehicle that I found online. I emailed them initially about it and got a call back from Laurel right away. She was super great on the phone and worked through all the questions I had. It didn't take but a day to work out all the details and I booked a flight to come pick it up (I'm in St. Louis). She picked me up from the airport (on her day off even) and made sure everything went through before she left. Couldn't be happier with the experience and I would recommend them highly.
Excellent customer Service! Great experience Staff really takes care of their customers and provides great service ! I have purchased multiple Vehicles in the past from here and will continue in the future
Christain was informative, professional and so nice. He was great to work with and made the process very easy. Matthew made the finance process painless and comfortable. Thanks to both of you for making my experience really great! I am thrilled for my new car!
Loved it so much I bought a RAM and JEEP within 30 days!!!!
by hendeje1 from DealerRater.com
August 31, 2018
This team has it right. I hate buying cars and I was reminded of it again recently until I found North Olmsted Chrysler Jeep Dodge Ram. I had been shopping various brands and locations to find someone who made this experience personal, efficient, staying custom orientated while keeping my budget in mind. Lucky for us we met Todd! He was right on with helping me finding the RAM truck I wanted. Their inventory is huge do not be fooled my the smaller lot they have at least 2 overflow lots. They also have the best prices compared to other surrounding dealerships. At one point I asked him to bring me over a truck that was outside my budget he did and tried to steer me into the truck that was in my budget, yes you heard me right he did not try to put me in the higher priced truck. Side note I left with the dream truck and higher priced, totally my choice. Then comes finance the dreaded paperwork in the back of my mind I was thinking this is where it is going to suck. I was wrong Walter was very quick and knowledgeable. I spent less then 20 minutes doing paperwork. Amazing..... Fast forward my daughter turns 16 so last weekend I decided to buy her a car guess where we go, you got it Todd. I left with a new JEEP Compass. I would have never returned or even considered buying another car in less than 30 days without the amazing customer service I received a few weeks before. Service department was great too. We heard squeaking from our truck so while shopping for a new Jeep we took the truck to service and they fit us right in fixed the problem with no delays. Who does that on a Saturday I thought for sure I would be making an appointment. Amazing talking to Mike, super friendly and not a robot personality that I am used to at other places. Thank you for everything Team. You have a new loyalty customer, you have returned my faith into the car dealership world!
The salesperson (Sam Mayti) spent a lot of time with us even though we were buying a car less than $10k for our son. He was very helpful and patient with us. It was a stress-free experience and will definitely consider coming back for future purchases and highly recommend this dealership.
This makes the second vehicle we have purchased from your dealership and Kevin Davis, and once again, it was a great experience. Kevin Davis is an absolute pleasure to work with, he genuinely cares about his customers. He was very knowledgeable and extremely helpful in making sure all our requirements met. We will definitely be coming back to him again when we are in need of another vehicle.
Nice environment and very friendly staff. No pressure and able to answer all of my questions. Andy was personable and very friendly. We didn’t end up buying but I would have been comfortable had it worked out.
After having a great experience with my Jeep Grand Cherokee, I returned to have my pristine 2003 Ford F 250 Truck in for a wheel alignment, tire rotation, and oil change, and again it was superb service and I was in and out in nothing flat. The service department swapped out my old head light bulbs with new HD bulbs that I had purchased at the auto parts store free of charge. Great job and kudos to Betsy and the service department for another great experience........Thank you........Craig
Took my car into Fred Martin for service. The service staff was awesome. They were friendly and took the time to answer my questions. My car is now fixed and I will definitely be going back if anything happens to my car in the future.
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