Used 2018 Dodge Journey for Sale in Lansing, IL

My salesman, Mr. Eric Pickett and my GOD made everything possible on my new car purchase on April 20, 2016. They both were my genies and made all wishes come true and then some. Eric was very friendly, nice and helpful, as well as he kept his word throughout the whole process. Mr. Pickett was not pushy at all unlike most salesmen. He was professional throughout the entire ordeal. I traded in my 2013 Chevy Malibu with nearly 90,000 thousand miles that I've had for 4 years. Let's just say that I'm now driving a brand, new 2016 Chevy Equinox SUV/truck; GAP insurance included (not a previous benefit that I had on my previous purchase); no money down; I'm not upside down from my Malibu (owned $9,261.00); they gave $7,000.00 for my Malibu; $3,000 rebate which means that ate up the $2,261.00 that was left over from the Malibu); there is only a $67.77 difference in between my car note and my now truck note; my credit is not A1 and my monthly payments are still under $500 per month. Also, Mr. Pickett even got me a remote starter without any additional cost or increase in my note; and my note went down from the original amount which was still under $500, so that was very refreshing to hear! If you are seriously considering purchasing a new vehicle then please make sure you go and see Mr. Eric Pickett at Phillips Chevrolet located in Lansing, IL. Thank you so much Eric for all of your hard work! P.S. Also special thanks to Tom Kernagis, Bill Goldrick and Justin Stubblefield! I appreciate the three of you as well! Best wishes, LaShanna

Have a very basic no Bluetooth with no camera nothing special very basic. Does not have power seats, And does not have heated seats either

2nd Journey we have owned. Loved the first one, but this one came with a third row of seats! Just in time to pick up my family from the airport!

I was in the Chicago area on vacation and had an issue with my Volvo which could have made it impossible to drive back home 700 miles away on Easter Sunday. Volvo of Orland park fit me into their schedule on a busy Saturday and diagnosed the problem quickly.

Car is great. Roomy and nice interior. I love the black on black. I love the hidden compartments below your feet. The seats fold down flat.

Rich Munoz turned me over to Sergio who took the information regarding issues I was having with my 2012 Tiguan. I was having problems with the locking system and squeaky brakes. I asked him to go over fluids and tire pressure and within an hour or so he had checked everything and my car was ready to go. He was extremely courteous and provided excellent service. Only problem, I still have squeaky breaks! I will see if they get better.

Needs to be updated, dashboard is old, not enough USB ports, a little noisy, but Easy to handle, plenty space, kids friendly. Gas per mileage is a bit high.

Called at 8:30am, in by 9:30 and on the road by 11am. Really appreciated the extra effort to take care of me especially since we were traveling from Iowa to Michigan.

Great family vehicle, lots of leg room front a back, comfortable ride with 3rd row seating that's perfect for my family and needs, stylish interior and exterior.

I called on a Navigator that they had in stock. I was an hour away, but he sales manager told me that the car may have an engine problem and they are taking it offer the lot. I was happy that they did not make me drive all the way out there and try to flip me in to something else.

Originally wanted a Ford but found this one instead. Plenty of space for the kids and third row seat will collapse for more trunk room. A bit of a gas guzzler but not a big deal at all!!

Here is the deal. Honestly, I cannot think of any negative aspect of this dealership. I wanted a new 2017 Jeep Renegade with specific color and options and I got it for a price that made me feel that I had a great deal. My sales specialist is Mark Whalen, he took care of all my questions and concerns. He is very experienced and told me that he has been with the dealership for many years. Here is an instance where I felt very spoiled. I had a rental car from Enterprise at the time of purchase and wanted to drop it off at Enterprise, couple of blocks away. Mark insisted to call them and ask them to come and pick it up themselves, saving me the hassle of going there and delivering the rental to them, and so it is done. Mark was so good with me that I couldn???t resist to give him a hug before I left the dealership with my new Renegade!! I also met Frank Katsis, very pleasant man, had few chitchats with him and seems very admirable person. He made sure that the transaction would go smooth, especially that I drove long distance to get there. My last encounter in the dealership was with the business manager, Brian James. He made sure that all docs are good, my payment check is good and that I will receive all the DMV paperwork in the mail within 10 days. I verified with him that???s it???s only going to be 10 days and he confirmed it. I was surprised how fast is that and indeed, I received the paperwork in 8 days, despite the Thanksgiving holiday! Tip: This dealership is very transparent with their prices, they offer discounts online and even further discounts when you call them or contact them via email. I can definitely say they are very competitive. By the way, this place has a unique selection of cars, mostly their cars are fully optioned and they sell them for cheaper than what you???d expect for the options that they carry. I would love to have that extra option or quality in the car without breaking the bank. I highly recommend this place for your next Chrysler/Jeep/Dodge car.

Car is equipped with everything. From a year of free satellite (Sirus) to having built in coolers in back seat. Extra seats 2 rows. Comfortable ride, no noise. Good on gas. Back up camera in mirror.

I originally came into the dealership to trade in my 2012 Ford Fusion SE for a 2014 Jeep Compass Sport. I didn't think that I would be able to get anything higher than a 2013-2014 vehicle due to my credit. The salesman I worked with was very patient and knowledgeable; he answered all my questions and I was able to walk away with a 2016 Jeep Patriot! I really appreciate everyone who made this deal happen :-)

met all my needs very efficient SUV reliable ride for the rode handles well sleek look granite is my favorite color with the black rims

Every time that I have to go back for service they do it quickly and with professionalism.

I like the features and style. This is my second Journey so obviously I like this vehicle model. I think that I got a lot of features for the money.

We got our new honda crv here at S & M Auto Sales ,great customer service ! Alex -Ali `-was very nice and helpful ! Absolutely recommend this dealership. Huge selection of nice quality vehicles to choose from .

We have 6 grandkids so we needed a car with 3 row seating. Had a Honda Pilot, good car but low miles per gallon and expensive to buy, even used. The wife loves her new Journey and it fits our needs well. Lots of value for the money, fun to drive, and so far...no problems.

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

Even for a 4 cylinder car, it runs great! I love that it doesnt have a CVT transmission because I previously owned one and hated it. This car is so spacious and comfortable. We both love it. Love the cruise and the back up camera. Only owned it for several months but we are happy.

This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!

I love it. The V-6 has always been a great engine, first time with a six speed transmission, nice nackup camera in the rear view mirror

Buying through Carvana was one of the best transactional experiences ever! I shopped for several months, test drove several cars to understand the models and features I was looking for. Then, boom, the car that matched come up in my search and I pulled the trigger. Within minutes, I had a value on my trade-in, purchased the car, (to include a very well priced extended warranty), and arranged for financing it through the Carvana website. And, while that was a very easy, non pressure experience, what made it really special was the delivery. Rachel, the Caravan rep, called me the day before the delivery to confirm, then called while in route to be sure not to leave me hanging. She was right on time, professional, and extremely upbeat. I had a genuine feeling that her priority was not only to deliver the car and pick up my trade in, but it was to make the final part of my experience a pleasure as well. Rachel was extremely knowledgeable of the process and did an excellent job of assuring I was informed of the "7 day, no questions asked, test drive" as well as the final paperwork to be processed. A few signatures and the trade-in was her's and the keys to 2014 BMW 535 were in my hands.

I bought 2018 model with 6 miles on it so far it has been a great car/suv figured it would get a little better mpg but 25 is pretty decent on a road trip or 22 just around town we do a lot of hiking in the smokies so driving to and from our house 2 hours away is always comfortable kids all have the room they need ages 2-16

Out of the blue I was contacted by a woman from Carvana on a Sunday when I actually had time to communicate. She and all of the subsequent reps who sent me information as I needed or requested it were professional and thorough. I was able to research the company online and was impressed with the entire concept of online selling and car buying and the ease with which I was able to find background information. Once I agreed to the offer I was taken step by step through the process. I was not confused even once by the process. I had nothing to do but gather my documents, upload them and then schedule a date for my car to be picked up and for me to be paid. The local rep. From Carvana came to my home exactly at the agreed upon time, was clear about what was going to happen, worked quickly and answered my questions. Once the papers were signed (I did not need to go to the DMV or AAA or to a notary) I received my check and my car was loaded on the one car hauler and driven away. I deposited the check that day and funds were available the very next day (which happened to be a Sunday). If I were not really strapped for time perhaps I could have made an extra $ 500-1000 overall by selling it to an individual but I would have worked very hard for that extra money and spent time I did not have available. Instead, I was not stressed by the extra work, my other responsibilities were able to be met and my car is off and becoming someone else???s beautiful Subaru. Thank you Jan and all the others who worked on the transaction. Judy R ...

To early to tell. So for everything is ok. Only driven 900 miles, but so for everything seems to be working ok. I will say it is a nice looking suv.

Pasquale treated as like family, answering all our questions & going out of his way to please us. We love our new JEEP COMPASS SPORT 5X4. THANKS PASQUALE! 😎

I've wanted this car for a few years now. Now I finally own one and it's great it's up to date with the screen and back up camera. The lack of power seats on the base model is really weird to me didn't think that was something that wouldn't be in a 2018 new vehicle seeing as my 2005 Honda has power seats and heated seats. Back up camera isn't really helpful when getting into tight spaces your at risk for hitting other next to the vehicle if your not actually checking your surroundings as much.but over all a good looking car drives nice. I don't like how tight the seats are made like race car seats but it may be because I'm pregnant and uncomfortable lol.

My Salesman, Sal was wonderful and so pleasant to deal with. He was very patient and explained everything so very thoroughly! I have a young toddler and everyone understood my unique needs and did everything to accommodate me.

This vehicle is everything my family was looking for. It has 3rd row seats- a must for a family of 5. It's very roomy, and very comfortable. Has all the extra outlets (USB and DC ports). My children are extremely happy.

My husband and I spent several days getting bullied and hoodwinked into prices that were well above what they should have been. We finally stopped by Hertz and were pleasantly surprised by the helpful but laid back staff and the low no hassle prices. We must have test driven 7 different cars and the dealer was eager to keep trying until we found the one we loved. I wish I had learned about Hertz alot sooner!

This car meets my family needs and mine. The sales people are great and highly recommended. It’s the best ride I had so far and very comfortable

I did not buy the car from them but was really satisfied with customer service., because they answered all my questions.

Car is very roomy in the inside, driver seat very comfortable on my crossroads, it handle well on turns and smooth drive, Im absolutely happy with this vehicle

This is my second time working with Napelton's. Each experience has been better then the last. Is buying a car a quick experience? No, it's not. But it doesn't have to be a bad one either. Each person I dealt with was extremely helpful in helping me replace my former Jeep that was lost in an unfortunate accident. I was basically dead set on buying a Jeep Renegade. Why? I thought they looked good, got good gas mileage, and it was well within my comfortable price range. Would I have liked a bigger car? Sure, but I didn't think I could afford it. WRONG! I walked into Napeltons as was great by Edgar who promptly took me to his office to start mapping out what I wanted on my car. He then pulled up the inventory and started printing off cars that they had in stock that met my criteria. He also then started pricing rebates that were available on the cars and told me that with what I was looking for, I could likely get a Cherokee with the same features of a Renegade for the same price, AND it would be a 2016 (they only had 2015 Renegades in stock). I decided I still wanted to drive them both to get a feel for the cars. I was then introduced to Tony Gandara, who took me out in the freezing cold to dig out cars for me to test drive. We drove a Renegade and I liked it! Smooth ride, great handling but a little small and kinda tight inside for me. We then went and tried the Cherokee. Smooth ride, great handling, extremely comfortable with some awesome features. I fell in love. I decided on a color and the process took off quickly. While waiting I had the pleasure of chatting with the dealership President Rob. He's a great guy that genuinely wants each of his customers to be happy. He asked what I was buying and what I liked about it and how I came about the decision. With no BS, he assured me I was making a good choice and would be happy. (He told me this last time I bought a Patriot from them - and I was extremely happy.) Once we got the numbers, I was shocked at how low they were able to get my payment, they went above and beyond to ensure I got all the rebates that I was entitled to, and even took the time to go into great detail the benefits of each of those warranties they sell. Whether or not you believe in them, or would want to buy them - they will give you as much detail as you ask for - they aren't trying to hide anything. Edgar was a great help in putting together the pricing. Then, once again, I got brought into the finance room where I got to sit down with Chris again. Chris is also a no-nonsense guy when it comes to questions. You ask it, he'll answer it pretty straight forward. You can tell he enjoys what he does, and knows what he is doing because he is very quick to get everything ready, but will stop and go back at anytime if you have questions, or want him to show you numbers. I appreciate that he takes the time to explain things when I have questions, it makes you feel more confident about your purchase. The key to working with car dealerships is simple. Have an idea what you want, be direct with them and don't be afraid to say no. If you are someone who feels compelled to say yes, even if it is for things that you don't want, that's where you will leave dissatisfied. Oh, and most importantly, don't have an attitude. These are people just like you and me who are trying to make a living. They will go above and beyond to help you with what you need and want - they don't want you to come back unhappy. I would recommend Rob and his team to anyone. They are top of the line.

I wanted similar feature to my Grand Caravan, but more ground clearance. This vehicle is great with the exception of the third row having virtually no leg room. Not using it very often, I’m just glad to have the extra seats if needed.

I came here to Napleton's Northwestern with a Dodge Challenger on my mind & left here with it as my reality (not literally as it is brand new & in transit to the dealership)! My experience here was nothing short of amazing. Right away, I was tended to by *the marvelous* Moustafa. Dude was extremely welcoming & knowledgeable about everything, as it pertains to vehicles & most specifically, the ones on their lot. He never had to ask anyone else for a second opinion & not once was he unable to answer any of my questions. That's huge when trusting someone to help you purchase a vehicle. He took me for a test-drive & during, we were able to talk a lot about all the features, pros & possible cons about the vehicle - though there were none I could see. He made sure to always be mindful of my comfort & even relieved me of being parched a couple times, ha! This definitely wasn't my first time purchasing a vehicle but, it was most definitely the best car-buying experience I have ever had. & I mean that in EVERY aspect of the word 'best.' The environment was super chill & cleanly. The people who work here were very helpful & friendly. & this was the fastest I've ever been in & out of a dealership... that just comes to show where their (most especially Moustafa's) priorities were: focused on me, his customer. He also provided me with a (brand new) loaner vehicle until my baby arrives. Thank you Napleton's Northwestern & MOUSTAFA for helping me get the car of my dreams!!!

Then they try to rebuild the rear again could not order the part that's how I end up with a new one after almost killing me on The highway