It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
by AngieMN from Brainerd, MN
January 10, 2019
I've had the car for a week and so far am loving it. I love the way it looks and it drives - no sharp/jarring brakes or gas. Plenty of power when I need it, love the technology. The bluetooth phone pairing is really easy to set up and the audio quality is great - better than talking on the phone directly. It does a great job understanding regular speech the first time and I've not yet had to repeat a command, very intuitive. It has USB ports and regular chargers, Android Auto/Uconnect makes it easy to use all of your phone's familiar apps. I also like how you sit up a bit higher than most cars, helps with visibility. The one thing I wish it had was blind-spot monitoring. That would be helpful but overall for the price I can't complain.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Spacious and Comfortable
by AshleyY from Thornton, CO
January 12, 2019
We love this car for our family. It is incredibly spacious, the interior is beautiful. Drives very smooth and has many gadgets for the family.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
by Brian from TEXAS
January 3, 2019
2017 Scat Pack R/T Hemi 392 Charger in Redline Red!!
This car was so sexy & fun to drive!
430+ wheel horsepower would pin you to the seat (if the tires would hook) yet feel like a 4-Cyl Accord while cruising at 75 on the Hwy. Decent gas mileage for a V-8, high horsepower car. Although it's hard not to floor it everywhere to hear the monstrous exhaust tone.
LOVE, LOVE, LOVE this car!
Purchased it by special order from the dealer for just under $40k it was an absolute bargain!
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Second time owner
by Chris H from Suffolk, Va
December 22, 2018
I genuinely love my Durango. I currently have a GT V6
And previously owned a Citadel V6. My current Durango is my personal car, as I have a company car for everyday. Since I don’t want to drive the kids in my Mercedes sedan I picked up another SUV. It’s comfortable, reliable and I love the style. The controls are intuitive and I will say that UConnect is much better than the system in my wife’s Honda or my company E Class.
We did not end up purchasing our car here, mostly because of a scheduling/inventory mismatch and we were on a tight timeline. But, we did look here, and I have to say that they have, hands-down, the best and most responsive email team. I hate car shopping, and especially hate shopping for a used car -- it often feels like we are not as valued by dealerships. There's not a lot of negotiation room these days, with Internet pricing, and we came to find out that the pricing at BerlinCity is incredibly competitive. Both the sales associate and general manager went above and beyond in messages with us, and while the deal didn't come together this time, I can say without hesitation that we will start our search here next time.
Fun to Drive and Reliable
by Maddie27 from Lansing, MI
January 10, 2019
Very practical for my lifestyle (ie. dogs, camping, biking), but also comfortable and fun to drive. The acceleration is great and interior features are great. Built in coolers in the back seat make it ideal for football tailgating.
Brenden is a great salesman. He was great at listening to what I needed and getting me some options. He even showed me a few options I hadn't even considered.
Repaired safety recalls still fail and leave you s
by RegT from Edmonton
January 12, 2019
Honestly I used to love this truck for about its first 60,000 kilometers after that things start to break and Chrysler does not want to help you not to mention the very pricey maintenance intervals you have to get done for warranty.
Had a rear differential safety recall fixed and 80,000 kilometer it still failed and caused me to go sideways on a highway, they ignored all attempts of coverage or help. The truck itself was stylist with an amazing interior and alpine sound system. It had heated power leather seats, bluetooth talk amd even played dvds on the screen. Performance was great..however..the Hemi would get very sluggish rather quickly after each dealership Hemi tuneup which was 600 dollars to get done, and my fuel efficiency on highway was 23L/ 100km at best so performance wise 300+ hp you rarely get to see. Exterior range but with upgrades like fender flares and tires you can really turn this truck into one great looking rig. Overall the lack of reliability since I had to give it up with only 130 000 km on it and customer care makes me give this truck 1 star because everything deserves atleast 1 star.
Black top edition 2018 Durango GT. We love this vehicle. The navigation is easy to use the huge screen on the stereo system is awesome. The whole system is easy to use and user friendly. The interior is awesome grey leather heated seats and steering wheel combined with the remote start. Means no more jumping into a cold vehicle on the very cold days. The interior is very well laid out from cup holders to the smoke supply of storage boxes throughout the vehicle. Very comfortable. The black top edition exterior speaks for itself. Rhe new hood scoop dodge added is a awesome look on these SUVs. I get thumbs up from a lot of drivers on the road. The dual exhaust sounds great and this thing has zero lack of power. The handling is amazing for an SUV. We couldn't have asked for better looking better functioning SUV for our family. Oh and guys you can look cool in a family SUV. This is the one.
This is my second vehicle from Lee Toyota in Topsham. Jennifer has been my sales agent both times we've made a purchase. We have been very pleased with her knowledge of the vehicles and promotions going on. We will definitely purchase a vehicle here again! Jen and everyone at Lee Toyota go above and beyond to make sure we are satisfied customers!
Listen to the people who own a Journey!!!
by Lancem46 from Sanger TX
January 4, 2019
The Journey exceeds all our family needs!! Plenty of room up front and the 2nd row. 3rd row suited for kids. Very good ride and love the steering! It turns like a small suv but has the room and comfort of a larger suv. The engine is plenty peppy enough for me. Had it fully loaded with people over the Christmas holidays to go look at lights. Had no trouble accelerating to get on the the highway or keeping up with traffic. The so-called experts are so far off!!! Absolutely love it!!!
OMG love this sales staff. Jen Towers is your girl. No pressure, happy to help you make your budget work. Tells you all the good and the bad no hidden surprises. She even has a candy jar, but she already ate all the good stuff. Stop by and see them.
Great car great buy
by Dodger from Augusta. Ga
January 3, 2019
We enjoy the vehicle and love the ride and number passengers it can ride. The vehicle features are awesome and the comfort in traveling also.
I saw great reviews online and decided to check them out. Was looking for a Ram 1500 and they had exactly what I wanted. I pulled into the dealership at 8:15 a.m and it was raining cats and dogs but Dan Pulkkinen came right outside and was awesome from the start to the end!! I got exactly what I wanted and I got it for a lower monthly payment than I expected!! I was in and out within 2 hours and had a huge smile on my face!! Highly recommend Crafts!!!
This is my 4th Grand Caravan over 30 years
by Brian from Thornhill
December 10, 2018
I use it primarily as a people mover for shuttling people around. The basic vehicle has performed pretty well. Beyond the normal maintenance, we've had to replace the rear a/c unit as it developed leaks. Also, the Uconnect system has given us headaches as it corrupts the phone directory downloaded from my phone, and Chrysler wants to charge a very unreasonable amount to replace it, even under warranty. This van has shown a little more rusting than my previous owned caravan, especially around the windshield .
I cannot say enough great things about Crafts. We were highly impressed with how quick and efficient Kevin and Mark were. We knew what we wanted and we walked away with exactly that in the quickest time we have ever experienced. Way better than the big dealership I dealt with a month ago.
Thank you to Kevin who was so patient and accommodating and Mark who was incredibly efficient and super professional. I highly recommend you go see Kevin Davis for your next car/Truck purchase!
Such a great and painless car buying experience! Thank you Crafts!! We will be back when it’s time for another one
Very good little car
by Dede from Moncton
January 14, 2019
everything is in there heated seats big screen radio sunroof only flaws is missing the Navigation there is also plenty of room for a smaller car
Kevin was awesome with helping us in the finding and purchase of our new car. I would Highly recommend going to Crafts for your next vehicle before going any place else.
Fantastic truck, very reliable and comfortable.
by Ballardz from Greenville, SC
November 26, 2018
I enjoyed driving this truck, it has plenty of legroom and space to carry anything you need. It has a smooth ride and I couldn't recommend it enough.
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