I emailed the dealership about a car I was interested in and was informed that the car had just been sold. I received an email the following day letting me know that the customer changed their mind and the car was now available. I went to drive the car that night and the salesman was very knowledgeable about Subarus. I test drive the car and told the salesman that I thought it needed an alignment. I bought the car and they had it detailed and aligned the next day. When I came tonfrt it the salesman spent almost an hour in the car showing me how to work everything and he linked my phone and personalized a lot of the features for me. He was amazing!
Car dealerships and the buying experience can such a drag. Not at Joseph. They have been in business for 40 years for a reason. They care about their customers and want you for life. I don't buy cars often or haphazardly. I've only owned 2 in the last 22 years - both Nissans. I decided I wanted a Subaru, and between the amazing car and car buying experience, I foresee myself returning to Joseph - 10 years down the road when I'm ready for a new one ;) And I have confidence they will be here and still employing the same great people. Doug and Justin were both top notch!!!
I first called and spoke with Paul. I explained to him how the last dealership down the road ignored me. I'm military and a resident of another state. I wanted to purchase the vehicle and register it in my home state. Paul bent over backwards to help me out. I am so grateful how Paul and the dealership went above and beyond to assist me. I drove an hour and half to purchase the vehicle. The buying experience was so quick that I thought maybe something wasn't right. I received a great deal on a used vehicle. Paul has many years of experience and was very knowledgeable. I would highly recommend this dealership and Paul with no hesitation.
I bought my car from Frank Winstel. He is the best! He knows exactly what we want and helped us to pick the perfect car with great price I can find from 3 dealers, one in Columbus, oh, and the other in Lexington, KY, which is our local store. The best thing was that we did all the quotes on phones and emails since it is 1.5 hours driving. After we reached the agreement, he helped us to get everything ready including the car insurance, so we just drove there and pickuped the car. We are very happy for the service!!! This is second car we got from same dealer within 4 years. Thanks so much for everything you did for us, Frank!
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