Sales rep Nathan Scott listened to what I wanted in a car, and showed a number of different models and options. This was a major purchase for me, one I had not made for a couple of decades. I felt like I had good advice, without undue pressure. He, manager Albert Palmer, and CFS Dominick D'Aurizio worked with me to get finance terms better than what I thought were possible going in, including reaching out to credit unions that could offer a lower rate than would otherwise be available. I was happy with the service.
I dealt with Kevin in service for the first time ever and he was super easy to work with, very commutative and in fact based upon this interaction I will be using this dealership over the one I am currently using.
It’s a great deal with the price of the vehicles I’m just kind of iffy in regards the location for maintenance and repairs I’m still looking to buy a vehicle and I think I should be getting it in the next two months
We visited the KAS to see a VW beetle that KAS has for sale for $3500 on the web. When we dropped by the lot he has a "Sale" tag on the same car for 3995. His sale price is almost $500 more than his listed price on the web. I test drove the car, and I really liked it. I asked about the price, and he said he really can't lower the price from $3995 because they bought it a little too high. The car is still listed on the web for $3500 weeks later. Nice people or not, that to me is very deceptive. Huge waste of my time. The price isn't the issue, the inconsistency and what seems to be deceptive pricing practice is a huge red flag to me.
Rickie was extremely knowledgeable and gave me a thorough explanation of every feature of the vehicle which I really appreciated. He identified my needs and executed on helping me with the perfect vehicle. Every staff member I came in contact with were extremely helpful and accommodating.
I helped my parents look for a vehicle and came across a 2012 Mercedes GLK350 that they really liked. The car had about 42K miles on it and was in immaculate condition. They've owned the car now for over a year and it has been flawless. The gentleman in the office helped with financing and while we were just looking at the vehicle he allowed us to browse without breathing down our necks. He actually stayed back by the showroom doors until we waved him down. It's hard to find used car dealers like this that don't have to try and cover up things to sell their cars. We've had that experience before elsewhere. These guys don't play that type of bs. They actually care about their reputation.
Brent Robken offered a great buying experience. I have purchased many cars but this had to be the best purchase ever. Brent made everything easy to understand and I'm sure that I wouldn't have purchased this car if not for him. I would highly recommend Brent Robken to anyone looking for a car.
I bought my Ford Edge here 10 months ago and these guys are great to work with. They strive for excellence and customer service is top notch! Their service department is by far one of the best I’ve ever experienced. The staff here always welcomes you with a smile! I highly recommend anyone to Harrold Ford who wants to get the best price and service in the greater Sacramento area.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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